Renewals Manager, German Bilingual

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MarketStar

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

🤝 B2B

☁️ SaaS

B2B • Marketing • SaaS

MarketStar is a company that provides comprehensive growth-focused solutions, emphasizing demand generation, digital marketing, customer success, and revenue operations. They work in B2B contexts to drive business growth by optimizing sales pipelines, partner channels, and customer relationships. MarketStar utilizes advanced technologies and data-driven strategies to enhance customer retention and increase revenue through tech stack optimization, automation, and strategic planning. They boast significant achievements in partner-driven revenue expansion and customer success in various industry segments.

📋 Description

• Deeply understand the Asana product and workflows to serve as a product expert and trusted advisor • Leverage this knowledge to expertly guide and recommend customers adopt workflows that maximize value, efficiency, and ROI for their businesses • Protect Gross Retention Revenue (GRR) to target by proactively identifying at-risk accounts, executing effective mitigation strategies, and preventing contract churn or downgrades • Secure multi-year agreements and achieve upsell and cross-sell targets by effectively demonstrating the value of Asana to customers • Maintain a high standard of CRM hygiene and data integrity by accurately logging customer interactions, updating contact details, and managing real-time renewal pipelines to ensure precise forecasting • Create and edit quotes and contracts while effectively and professionally communicating with customers and internal cross-functional teams to get renewal contracts successfully finalized • Engage decision-makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks to ensure on-time renewals • Conduct and lead impactful calls and online meetings with customer accounts that drive retention, growth, and adoption of the product across diverse customer segments • Collaborate with cross-functional teams to tailor conversations that align with account objectives and drive meaningful customer outcomes • Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges, playing a strategic, sales-minded role during conversations (including product tier upgrades and increasing the number of seats on their plan) • Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to management

🎯 Requirements

• 2–5 years of experience with software/subscription renewals or account management (SaaS a plus) • Fluency in German and English • Proficiency in contract negotiations, value selling, discovery, closing skills, and a consistent track record of quota achievement • Excellent organizational and time-management skills • Detail-oriented written and verbal communication skills • Experience creating pricing presentations and delivering to C-level customers • Thrives in partnering with Sales and Customer Success to achieve common goals • Ability to drive momentum and on-time renewals by connecting the dots at large organizations, influencing stakeholders, and driving collaboration • Approaches work with empathy and a creative, problem-solving mindset • Thrives in a fast-paced environment while balancing a book of business, customer satisfaction, and retention

🏖️ Benefits

• Remote or hybrid work • Additional health insurance • Mental health program • MultiSport card • Access to our company library of 50+ hours of sales video training • Access to the learning platform Skillsoft – Business, Design, and Tech online courses • Work computer