Technical Support Manager

Job not on LinkedIn

🔥 14 hours ago

🇮🇹 Italy – Remote

💵 €40k - €50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 1%

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Marmon Holdings, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1953

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

Marmon Holdings, Inc. is a conglomerate company that operates as part of Berkshire Hathaway. It comprises 120 autonomous businesses grouped into 11 industry segments, focusing on diverse sectors such as medical, water, foodservice technologies, retail solutions, transportation products, rail, electrical, plumbing & refrigeration, metal services, industrial products, and crane services. Built on a foundation of innovation and entrepreneurship, Marmon leverages the collective expertise of its companies to solve complex global challenges. With an emphasis on trust, respect, and supported autonomy, Marmon provides a dynamic career ecosystem for over 30,000 employees, generating annual revenues of $12 billion. Marmon prides itself on significant collaboration across its industry groups to deliver customer-centric solutions globally.

📋 Description

• Deliver advanced technical support to Marmon Foodservice Technologies customers across Italy and EIMEA • Conduct technical equipment training • Assist in the care and development of assigned service networks • Work with Operations and Engineering on product manufacturability and reliability issues • Support Marmon Link Procurement, eCommerce and Customer Service teams within the EIMEA Technical Support Group • Provide technical assistance by telephone, email and in person • Generate reports and perform field-trip and service analysis • Collaborate with cross-functional departments to solve challenges, improve quality and reduce warranty spend • Own customer field-support activities, information flow, relationship development and value-added services • Manage and develop Authorized Service Agents throughout the assigned area • Address complaints and resolve customer problems promptly • Perform technical training on MFT products and help create market- and customer-specific documentation, including presentations, troubleshooting guides, web forms and videos • Liaise with EIMEA Technical Support and Global Engineering teams on training-material development • Resolve field issues and coordinate with third-party suppliers when needed • Provide reports at specified intervals and upon request • Travel across the EIMEA region and internationally as required

🎯 Requirements

• Minimum 3 years’ experience in providing technical support within the foodservice equipment industry • Competency with electronics and mechanical functions for troubleshooting • Ability to read and interpret technical documentation • Appropriate qualifications to be able to work in the field complying with local EIMEA legislation • Experience developing and delivering technical knowledge and support to a demanding customer base • Strong written and verbal interpersonal and communication skills • Continuous improvement mindset, innovative ideas and results-driven solutions • International travel when required; experience working internationally is desirable • Cultural awareness and flexibility • Ability to multitask, work in a fast-paced environment, and meet deadlines with frequent interruptions • Good organizational skills and ability to manage multiple projects and prioritize workflow • Working knowledge of Microsoft Suite (Word, Excel and PowerPoint) required • Self-management and self-motivational abilities due to the home-based nature of the role • Willingness and ability to travel internationally when required • Ability to lift 20–35kg and work in various postures, including bending and stooping

🏖️ Benefits

• Home-based work arrangement • Technical and diverse learning and working opportunities • Training and meeting opportunities at customer premises, MFT facilities and service provider locations • Reasonable accommodations for individuals with disabilities