Chief of Staff

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🔥 21 minutes ago

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Maropost

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

💼 Consulting

📣 Marketing

📦 Logistics

💰 Secondary Market on 2022-04

Consulting • Marketing • Logistics

Maropost is a comprehensive commerce platform that offers integrated solutions for marketing, merchandising, and operations. It provides a suite of cloud-based products designed to streamline and enhance customer engagement, including Marketing Cloud for email, SMS, social media, and landing pages, and Service Cloud to unify customer support and ecommerce data. Maropost also offers solutions like Neto for managing multichannel ecommerce stores and Retail Express for cloud-based point-of-sale software. The platform enables businesses to connect their preferred apps and provides industry-specific solutions across multiple sectors such as ecommerce, media, B2B, and travel. Trusted by over 5,000 businesses, Maropost's tools are designed to scale with growing business needs, offering personalized and predictive capabilities for superior customer experience.

📋 Description

• Partner with the C-Suite and leadership team to drive key initiatives and ensure alignment on vision and priorities • Create, manage, and maintain Jira tickets for projects, operational work, and initiatives • Develop and maintain Jira dashboards, reports, and operational metrics for leadership • Schedule and coordinate meetings, manage leadership calendars, and coordinate internal communications • Act as Project Manager on cross-functional projects spanning the organization • Ensure operational processes are followed and documentation remains current • Support C-Suite readiness for goal planning, quarterly reviews, monthly metrics updates, and company-wide initiatives • Prioritize calendar activities and extend C-Suite bandwidth; represent the C-Suite in meetings as needed • Create agendas and facilitate weekly leadership meetings • Track action items and drive them to completion • Brief the C-Suite, drive customer and stakeholder engagement strategy, track project progress, and ensure deliverables are completed • Plan and execute executive and internal communications for strategic initiatives and operational priorities • Support change management and communication plans • Prioritize speaking and interview requests and brief stakeholders accordingly • Oversee customer engagement and participation in key industry events • Advise on confidential matters with discretion • Plan in-market activation as required

🎯 Requirements

• 5+ years of experience in a business management role, including 5 years in a small to mid-size business • Prior B2B SaaS experience is a prerequisite • Executive presence and ability to prioritize in a highly collaborative environment • Ability to manage multiple initiatives in a complex, matrixed, global organization • Ability to build strong relationships and lead through influence • Excellent communication skills, execution focus, and ability to delegate • Strong working knowledge of Jira, including issue creation, workflow management, dashboards, filters, and reporting • Excellent organizational and multitasking skills with strong attention to detail • Strong written and verbal communication skills • Experience working with cross-functional technical teams • Proficiency with Microsoft Office • Ability to coordinate organizational projects and initiatives and manage cross-functional stakeholder groups • Change management savvy and comfort dealing with ambiguity • Alignment with Maropost’s values: Customer Obsessed, Extreme Urgency, Excellence, and Resourceful