Client Financial Services Coordinator

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🔥 1 minute ago

☕ Washington – Remote

☕ Washington – Remote

💵 $19 - $20 / hour

⏰ Full Time

🟢 Junior

📁 Client Services

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Mars

WebsiteLinkedInAll Job Openings

10,000+ employees

👥 B2C

🌍 Social Impact

🌾 Agriculture

💰 Debt financing on 2025-04

B2C • Social Impact • Agriculture

Mars is a global, family-owned consumer goods company that manufactures and sells confectionery, snacks, prepared foods and petcare products, and operates pet nutrition, health and veterinary services. For over a century it has focused on well-known consumer and pet brands while investing heavily in sustainability, responsible sourcing, renewable energy and community impact through initiatives like the Mars Impact Fund and its "Sustainable in a Generation" plan.

📋 Description

• Live and exemplify the Five Principles of Mars, Inc. within self and team. • Notify Banfield clients via telephone and email regarding delinquent accounts for Wellness Plans, third party collections, NSF’s and/or hospital invoices. • Use various collections techniques to negotiate and secure payment on accounts. • Process and document future, current and past due transactions. • Troubleshoot and resolve payment and account discrepancies. • Document calls and resolutions using all appropriate systems, ensuring consistency in service. • Assist hospital teams with Wellness Plan and non-Wellness Plan financial information. • Ensure the delivery of an exceptional client experience to both internal and external clients in every interaction. • Educate associates and clients on business standards for Wellness Plans. • Maintain client privacy, security and company confidentiality. • Other job duties as necessary.

🎯 Requirements

• Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. • One year of customer service (call center, retail, hospitality, etc.) experience is required. • Excellent communication skills are required. • The ability to multi-task, prioritize and manage time effectively is required. • Strong client contact handling skills and active listening skills are required.

🏖️ Benefits

• Competitive salary with paid time off & holidays so you can spend time with the people you love. • Medical, dental, and vision insurance for you and your loved ones. • Fertility and family-building assistance. • Paid Parental leave. • Practice Paid Basic Life Insurance. • Practice Paid Short- and Long-Term Disability. • Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. • Commuter Benefits. • Legal Plan. • Health Savings Account & Flexible Spending Account. • Mental health support and resources. • Paid Volunteering. • Optimum Wellness Plans® for up to three pets. • Continuing Education allowance & MED hours for eligible positions. • Student Debt Relief (for full-time DVMs). • A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.