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Martin Automotive Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

🚗 Transport

🛒 Retail

👥 B2C

Transport • Retail • B2C

Martin Automotive Group is a highly regarded automotive dealership group based in Bowling Green, KY. The company operates a wide network of dealerships across the United States, offering a comprehensive selection of new and pre-owned vehicles from renowned brands such as Volkswagen, Kia, Dodge, Jeep, Subaru, Audi, Mitsubishi, Chrysler, Honda, Ford, Hyundai, Ram, and Nissan. Martin Automotive Group is known for its commitment to customer satisfaction, providing excellent sales and after-sales services, including financing options and vehicle servicing and repairs. The company prides itself on meeting and exceeding customer expectations through knowledgeable and enthusiastic sales staff and quality service.

📋 Description

• Deliver inquiries/messages intended for other sales personnel and departments promptly • Provide truly exceptional customer service in a fast-paced work environment at a high-volume dealership. • Answers incoming calls promptly and professionally • Answer incoming calls in a friendly manner utilizing a multi-line phone operator system • Identify customer needs, clarify information, direct to the appropriate department • Identify and escalate customer service issues to supervisors • Follow scripts and procedures to ensure the highest level of customer service

🎯 Requirements

• One year of customer service experience • Enthusiastic and Positive Attitude • Good verbal and written communication skills • Self-motivation • Positive attitude • Proficiency with computers • Must be able to multi-task • Must be a solution-oriented problem solver • Customer Satisfaction focused • Enthusiastic and positive attitude • Speed and efficiency • Ability to type >50 words per minute at a minimum • Good interpersonal skills and ability to work successfully in a team environment • Amenable to work US Central Timezone.