Concierge, French-Speaking

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MasAlto Capital

WebsiteLinkedInAll Job Openings

1 - 10 employees

💸 Finance

🏢 Enterprise

Finance • Sustainability • Enterprise

MasAlto Capital is a family office that partners with tech and sustainable hospitality projects, driven by values like humility, creativity, and sustainability. Led by serial entrepreneur Vladimir Suarez, the company invests in forward-thinking startups and scale-ups, aiming to transform the world positively. With offices in Singapore and Panama, MasAlto Capital leverages its extensive experience and network to support entrepreneurs globally. The firm focuses on elevating promising ventures that align with its mission to make positive changes in the world, with over 20 teams supported around the globe.

📋 Description

• Deliver exceptional customer service to our guests before, during, and after their stay. • Respond to guest inquiries via phone, email, WhatsApp, and messaging platforms. • Coordinate with housekeeping, maintenance, and operations teams to resolve guest requests quickly. • Handle check-in and check-out support. • Assist guests with recommendations, transportation, and local information. • Escalate urgent issues when necessary. • Keep accurate records of all communications in our systems. • Ensure every guest enjoys a five-star experience.

🎯 Requirements

• Native or fluent French (written and spoken). • Good English communication skills. • Previous experience in customer service, hospitality, concierge, call center, or virtual assistance is an asset. • Excellent communication and problem-solving skills. • Strong organizational skills and attention to detail. • Comfortable working with multiple software platforms. • Reliable high-speed internet connection. • Quiet home office suitable for remote work. • Positive attitude and passion for helping people. • Advanced English is required.