MasAlto Capital
1 - 10 employees
💸 Finance
🏢 Enterprise
Finance • Sustainability • Enterprise
MasAlto Capital is a family office that partners with tech and sustainable hospitality projects, driven by values like humility, creativity, and sustainability. Led by serial entrepreneur Vladimir Suarez, the company invests in forward-thinking startups and scale-ups, aiming to transform the world positively. With offices in Singapore and Panama, MasAlto Capital leverages its extensive experience and network to support entrepreneurs globally. The firm focuses on elevating promising ventures that align with its mission to make positive changes in the world, with over 20 teams supported around the globe.
Executive Concierge
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MasAlto Capital
1 - 10 employees
💸 Finance
🏢 Enterprise
Finance • Sustainability • Enterprise
MasAlto Capital is a family office that partners with tech and sustainable hospitality projects, driven by values like humility, creativity, and sustainability. Led by serial entrepreneur Vladimir Suarez, the company invests in forward-thinking startups and scale-ups, aiming to transform the world positively. With offices in Singapore and Panama, MasAlto Capital leverages its extensive experience and network to support entrepreneurs globally. The firm focuses on elevating promising ventures that align with its mission to make positive changes in the world, with over 20 teams supported around the globe.
📋 Description
• Respond promptly and professionally to guest inquiries via phone, email, chat, and ticket systems. • Provide clear information about reservations, services, and property details. • Address guest questions, concerns, or requests in a timely and effective manner. • Maintain a high level of guest satisfaction through excellent communication and follow-up. • Guide guests through the full reservation process and assist them with booking inquiries. • Understand guest needs and recommend the most suitable accommodation options. • Assist with modifications, extensions, cancellations, and other reservation-related requests. • Share local recommendations and useful information to enhance the guest experience. • Assist guests with additional services or special requests whenever possible. • Anticipate guest needs and proactively offer solutions to improve their stay. • Coordinate with internal departments to ensure guest requests are handled efficiently. • Maintain accurate records and communication through company tools such as CRM, HubSpot, Guesty, and Basecamp. • Contribute to achieving KPIs related to guest satisfaction, response times, and service quality. • Participate in team meetings, training sessions, and continuous improvement initiatives.
🎯 Requirements
• Experience in hospitality, customer service, corporate housing, reservations, concierge services, or related fields. • Excellent written and verbal communication skills. • Strong customer service and problem-solving abilities. • Proficiency in Google Workspace, HubSpot, CRM systems, and online communication tools. • Strong organizational skills and attention to detail. • Ability to work rotating schedules, including weekends and holidays. • Ability to work independently in a remote environment. • Reliable internet connection and a professional work-from-home setup. • Advanced English is required.
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities
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