Mashreq
1001 - 5000 employees
Founded 1967
🏦 Banking
💸 Finance
💳 Fintech
Banking • Finance • Fintech
Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.
AVP, Central Process and Governance Lead – Transformation Office
🕒 February 17
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Mashreq
1001 - 5000 employees
Founded 1967
🏦 Banking
💸 Finance
💳 Fintech
Banking • Finance • Fintech
Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.
📋 Description
• Define, standardize, and continuously improve QA processes, templates, and best practices across all projects • Ensure alignment with industry standards, regulatory requirements, and Mashreq’s QA Policy • Promote automation, AI-driven testing, and innovative practices to enhance process efficiency and reliability • Establish and maintain governance frameworks to ensure QA activities comply with internal policies and external regulations • Conduct regular audits, reviews, and maturity assessments to evaluate process adherence and effectiveness • Identify process-related risks and implement mitigation and contingency strategies for critical QA activities • Define and track key QA KPIs (e.g., defect density, test coverage, cycle time) to measure process performance • Develop dashboards and reports to communicate insights and trends to stakeholders • Leverage historical data and predictive analytics to proactively identify quality risks and improvement opportunities • Collaborate with QA portfolio leads, developers, product managers, and business analysts to ensure process alignment • Facilitate cross-functional communication and resolve process-related conflicts to maintain consistency and quality • Integrate QA governance with enterprise architecture, risk, and compliance frameworks • Develop training materials and conduct workshops to educate teams on QA processes, governance, and tools • Mentor QA staff on process adoption, improvement techniques, and governance principles • Lead change management initiatives to drive adoption of new QA practices and reduce resistance • Evaluate and recommend tools that support process governance, automation, and reporting • Establish a central repository for QA assets, templates, best practices, and lessons learned to promote reuse and knowledge sharing • Define and maintain a QA maturity model to guide teams through progressive levels of process excellence • Benchmark QA practices against industry peers and lead continuous improvement initiatives to elevate organizational QA maturity
🎯 Requirements
• Over 15 years of experience in banking QA • Bachelor's or master's degree in a quantitative discipline such as Computer Science, Engineering, or Economics • Experience in QA and QA leadership roles • Proficient in working with QA teams • Advanced skills in automation scripting, tagging conventions, and test case design • Strong command over defect lifecycle, severity categorization, defect aging, and defect removal efficiency (DRE) • Hands-on experience with Azure DevOps, Jira, Confluence, SharePoint, and dashboard/reporting tools like Excel, Grafana, and Power BI • Proficiency in validating APIs for functionality, reliability, and security • Ability to define and track: Automation coverage, Execution metrics (plan vs actual), Defect density and leakage trends, Productivity benchmarks (e.g., test cases/day), Exit criteria automation • Experience in building dashboards with auto-populated metrics and heat maps for defect and execution trends • Root cause analysis, risk identification, and mitigation planning • Effective stakeholder engagement, cross-functional coordination, and clear documentation • Leading triage calls, peer reviews, and coaching junior testers • Driving process optimization, standardization, and reuse of QA assets
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities
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