AVP, Operations Excellence – Efficiency Initiatives

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Leading the Development and Execution of operational efficiency initiatives that are horizontal and cutting across all Units within Group Operations • Spearheading cross-functional projects aimed at improving operational efficiency • Collaborating with departmental heads to identify optimization opportunities • Implementing operational management systems and tools to streamline processes • Identifying and implementing best practices for process improvements • Driving change management efforts to ensure smooth transitions to adoption of new processes • Developing and monitoring performance metrics to measure the success of efficiency initiatives • Reporting on key performance indicators, trends, and improvement opportunities for senior management • Fostering strong relationships with key stakeholders to ensure alignment and support for initiatives • Establishing key performance indicators (KPIs) and metrics to measure the success of operational excellence initiatives • Engaging with employees to foster a culture of continuous improvement • Providing training and support to enhance employees' skills in operational excellence • Conducting regular reviews and updates to ensure initiatives remain relevant and effective

🎯 Requirements

• Bachelor’s degree in business administration, Finance, Operations Management, Engineering, or a related field (preferred) • Proven experience in leading cross-functional projects and driving change, or a similar role within a back-office service industry (ideally Banking / Financial Services), with a minimum of 10-12 years in a leadership position • Strong background in operational management and process improvement methodologies • Excellent analytical and problem-solving skills • Excellent leadership and communication skills, with the ability to motivate and inspire team members • Strong communication and stakeholder management abilities • Experience in implementing operational management systems and tools • Strong understanding of process improvement methodologies such as Lean Six Sigma, Kaizen, Total Quality Management, or Agile • An understanding of banking products, services, and regulatory requirements would be preferable • Excellent project management, change management, and problem-solving skills • Ability to influence and collaborate with stakeholders at all levels of the organization • Strong analytical skills with the ability to analyse data, identify trends, and make data-driven decisions • Proficiency in using process mapping software, statistical analysis tools, and Microsoft Office suite.

🏖️ Benefits

• Professional development opportunities