AVP, Technology – Change Management, Service Transition

🔥 12 hours ago

🇪🇬 Egypt – Remote

⏰ Full Time

🔴 Lead

✨ Change Management

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Manage and optimize ITIL processes, particularly Change Management and Service Transition • Identify process improvement opportunities and simplify controls • Track and ensure successful implementation of technology changes • Establish root causes of change failures and incidents, and propose preventive actions • Drive Service Transition to address non-functional requirements before production • Collaborate with relevant teams to implement process improvements • Define process KPIs and work with MIS to develop dashboards • Stay updated with industry best practices and trends in Service Management • Provide leadership and mentorship to the Service Management team

🎯 Requirements

• Minimum 15 years of experience in Service Management, designing, defining, and driving ITIL processes • Experience in the Banking industry is preferred • Strong leadership and management skills, with the ability to lead and motivate a team • Excellent analytical and problem-solving abilities, with a focus on process optimization • Proven track record in driving process improvements and implementing ITIL best practices • Proficiency in using MIS tools and data analytics for process monitoring and reporting • Strong communication and collaboration skills to work effectively with cross-functional teams • Ability to work in a fast-paced, dynamic environment and manage multiple priorities • A relevant bachelor's degree in Computer Science, Information Technology, or a related field • Certifications in ITIL or other relevant Service Management frameworks are highly desirable