Customer Service Manager

🕒 September 7

🇪🇬 Egypt – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Support the governance, quality, risk, and customer experience framework across Wholesale Customer Experience operations • Ensure adherence to internal policies, regulatory requirements, and operational standards • Execute quality reviews and risk and control assessments • Prepare governance reporting • Support business continuity activities and process documentation • Oversee corrective actions • Support customer insights initiatives, training and onboarding activities, and continuous improvement efforts • Maintain effective governance controls, operational discipline, and a strong focus on service excellence

🎯 Requirements

• Bachelor’s degree in Business, Finance, or a related field • Minimum of 5 years’ experience in banking, customer service, governance, quality assurance, audit, risk, or internal controls • Strong analytical and reporting skills • Attention to detail • Proficiency in Excel and PowerPoint • Good understanding of governance, risk, control, and customer experience frameworks • Excellent communication, stakeholder management, and problem-solving skills • Experience with customer feedback programs (VOC, NPS) and knowledge of corporate banking products and processes are advantageous