Domain Portfolio Lead – Transformation Office

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Set up, optimize, and manage the QA function within the assigned portfolio, ensuring alignment with the Mashreq QA Policy and TCOE framework. • Implement standardized testing methodologies, tools, processes, and templates across all portfolio projects. • Align QA strategy with portfolio-specific business goals, IT objectives, and regulatory requirements. • Lead the implementation of the TCOE framework, governance policies, and best practices within the portfolio. • Collaborate with: Central Process Governance Team to adopt the latest QA processes and ensure compliance. • Technical Lead Team to drive automation-first mindset, performance testing, and data strategy & Transformation Office & Change Executors to ensure visibility and alignment on QA standards and implementation. • Leverage deep domain knowledge to tailor QA practices to the unique needs of the portfolio (e.g., Digital Banking, Retail Banking). • Domain Experts support the Portfolio QA Lead by validating business-critical scenarios, identifying domain-specific risks, and ensuring coverage of key functionalities. • Ensure consistent application of QA policies, templates, and standards across all testing activities. • Collaborate with product owners, initiation leads, business stakeholders, and users to understand requirements and drive effective test planning and execution. • Monitor testing projects to ensure compliance, quality outcomes, and timely delivery. • Maximize the use of defined QA metrics and KPIs (e.g., defect trends, coverage, cycle time) to measure effectiveness and drive accountability. • Present QA performance reports to portfolio stakeholders and Head of TCOE. • Provide actionable insights and recommendations based on test results, trends, and risk indicators. • Identify improvement opportunities and contribute to continuous enhancement of QA practices within the portfolio. • Promote QA maturity within the portfolio through mentoring, training, and knowledge-sharing initiatives. • Encourage adoption of innovative tools and techniques aligned with TCOE goals. • Support onboarding and upskilling of QA team members within the portfolio. • Apply risk-based testing approaches to prioritize efforts based on business impact and technical complexity. • Ensure QA practices contribute to improved user experience and customer satisfaction.

🎯 Requirements

• Over 15 years of experience in banking QA in domains like Core banking, Digital, Trade etc. • Bachelor's or master's degree in a quantitative discipline such as Computer Science, Engineering, or Economics. • Experience in QA and QA leadership roles. • Proficient in working with QA teams. • Advanced understanding in automation scripting, tagging conventions, and test case design. • Strong command over defect lifecycle, severity categorization, defect aging, and defect removal efficiency (DRE). • Handling test data provisioning, synthetic data generation, and environment setup. • Hands-on experience with Azure DevOps, Jira, Confluence, SharePoint, and dashboard/reporting tools like Excel, Grafana, and Power BI. • Proficiency in validating APIs for functionality, reliability, and security. • Ability to define and track: Automation coverage, Execution metrics (plan vs actual), Defect density and leakage trends, Productivity benchmarks (e.g., test cases/day), Exit criteria automation. • Experience in building dashboards with auto-populated metrics and heat maps for defect and execution trends. • Root cause analysis, risk identification, and mitigation planning. • Effective stakeholder management & engagement, cross-functional coordination, and clear documentation. • Leading triage calls, peer reviews, and coaching junior testers. • Driving process optimization, standardization, and reuse of QA assets. • Deliverables & Responsibilities: QA Strategy Documents, Test Plan & Exit Reports, Automation Strategy & Execution Summary, Weekly Status Reports & Dashboards, SOPs for QA processes. • Weekly, monthly and quarterly QA Audits and reporting

🏖️ Benefits

• 15 years of experience in banking QA in domains like Core banking, Digital, Trade etc. • Bachelor's or master's degree in a quantitative discipline such as Computer Science, Engineering, or Economics. • Experience in QA and QA leadership roles. • Proficient in working with QA teams. • Advanced understanding in automation scripting, tagging conventions, and test case design. • Strong command over defect lifecycle, severity categorization, defect aging, and defect removal efficiency (DRE). • Handling test data provisioning, synthetic data generation, and environment setup. • Hands-on experience with Azure DevOps, Jira, Confluence, SharePoint, and dashboard/reporting tools like Excel, Grafana, and Power BI. • Proficiency in validating APIs for functionality, reliability, and security. • Ability to define and track: Automation coverage, Execution metrics (plan vs actual), Defect density and leakage trends, Productivity benchmarks (e.g., test cases/day), Exit criteria automation. • Experience in building dashboards with auto-populated metrics and heat maps for defect and execution trends. • Root cause analysis, risk identification, and mitigation planning. • Effective stakeholder management & engagement, cross-functional coordination, and clear documentation. • Leading triage calls, peer reviews, and coaching junior testers. • Driving process optimization, standardization, and reuse of QA assets. • Deliverables & Responsibilities: QA Strategy Documents, Test Plan & Exit Reports, Automation Strategy & Execution Summary, Weekly Status Reports & Dashboards, SOPs for QA processes. • Weekly, monthly and quarterly QA Audits and reporting