Relationship Officer – Mortgage, Retail Banking

🕒 May 13

🇪🇬 Egypt – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Logo of Mashreq

Mashreq

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• To achieve monthly KPIs assigned • To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency • Provide excellent service to Mashreq Home Loan customers – Conventional and Islamic products. • Handling customer complaints relating to Rates, Schedule, Document Requirements and Disbursals. • Portfolio Management taking ownership of all Home Loan customers. • Home loan retention – managing the retention process in a compliant manner.

🎯 Requirements

• Diploma / Highschool • 1- 2 years of relevant work experience in Personal Banking in the functions of PMU / Retention / Relationship Management/ Tele Sales/Services. • Strong analytical, Retention skills • Mortgage product and Personal Banking understanding. • Sound technical skill set across diverse products.

🏖️ Benefits

• Remote work (RW)

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