Senior Manager – Operational Resilience, Operational Risk

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Support the strategic direction, development, and implementation of the Operational Resilience Framework across Mashreq Group. • Liaise with stakeholders across business units to proactively identify, map, document, and assess Critical Business Services. • Facilitate cross-functional collaboration by engaging representatives from relevant departments, risk teams, and business units to ensure accurate identification and assessment of critical services. • Define impact tolerances and acceptable levels of disruption for each Critical Business Service. • Assist in developing recovery capabilities and support initiatives aimed at strengthening resilience across critical business services. • Conduct periodic reviews of Business Impact Analyses and Threat Assessments, identifying internal and external risks, their likelihood, and potential impacts. • Support business units across the Group in developing, maintaining, and exercising their Business Continuity Plans. • Serve as the subject matter expert (SME) on all aspects related to Operational Resilience and crisis management. • Coordinate and effectively engage with stakeholders across the Group, including Technology, Third-Party Management, Security and other relevant business units. • Lead and manage crisis management response during incidents ensuring effective communication and coordination for stakeholders across the group. • Develop, facilitate, and execute crisis management simulation exercises for business units and the Crisis Management Team. • Remain flexible and support any additional resilience-related activities required to address emerging challenges.

🎯 Requirements

• Minimum of 10 years’ experience in the financial industry, including at least 8 years in Business Continuity, Crisis Management, or Operational Resilience. • Strong knowledge of local and international regulations, including NCEMA, UAE Central Bank Operational Resilience Regulations, ISO 22361:2022, ISO 22301:2019, Basel Principles for Operational Resilience, FCA/PRA regulations, and DORA. • Professional certification from the Business Continuity Institute (e.g., CBCI) or Certified Business Continuity Professional (CBCP) is required. • Excellent written and verbal communication skills, with the ability to synthesize complex concepts into clear, concise, and actionable information. • Collaborative team player with strong initiative and the ability to work effectively across cross-functional teams. • Strong stakeholder management and problem solving skills, with the ability to navigate ambiguity and drive outcomes. • A passion for Operational Resilience, safeguarding our customers, business operations, and strengthening enterprise wide resilience. • Risk mindset, with the ability to proactively identify, understand, discuss, and act on current and emerging risks. • Strong interpersonal, communication, and presentation skills, with the ability to influence and engage diverse audiences.

🏖️ Benefits

• Flexible working arrangements • Professional development opportunities