Senior Officer, Government Relations

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Check, monitor, and supervise handling of requests and queries from Courts, Police, Public Prosecution, etc. • Support Manager and unit Head in supervising daily team activities and validating responses. • Ensure proper escalation of sensitive, complex, or high-risk matters. • Coordinate with branch managers, internal departments, regulators, and support functions.

🎯 Requirements

• Strong working knowledge of government and regulatory processes within banking. • Strong checking, monitoring, reporting, and team supervision skills. • Awareness of AI tools with adherence to data privacy and compliance requirements. • Ability to work under pressure, manage priorities, and support the team in meeting strict deadlines. • Fluent in Arabic and English (read, write, speak). • Proficient in MS Office (Excel, Power Point), MIS reporting, dashboards, trackers, and AI applications.

🏖️ Benefits

• Quality Checking: Review and validate responses, case actions, and supporting documents before closure or submission. • Team Monitoring: Monitor daily team activities, pending cases, ageing items, and SLA adherence across UAE and Qatar matters, including Qatar Central Bank requests and Qatar court orders received through approved channels. • Qatar Support: Monitor and support Qatar-related requests, including Qatar Central Bank queries, Qatar court orders, online platform requests, and related correspondence, ensuring proper tracking, timely response, and escalation where required. • Supervision: Provide day-to-day supervision and guidance to officers handling court orders, police letters, prosecution requests, and related enquiries. • Regulatory Compliance: Ensure all correspondence and actions comply with regulatory instructions, internal policies, SOPs, and approved authority limits. • Management Reporting: Prepare and submit MIS, productivity updates, ageing reports, SLA reports, exception summaries, and management dashboards as required. • Escalation Control: Identify delays, exceptions, operational risks, and sensitive cases, and escalate them promptly to management with clear recommendations. • Inbox Oversight: Monitor shared mailboxes and ensure emails received from government entities and internal stakeholders are assigned, tracked, and responded to within agreed timelines. • Systems Oversight: Oversee case processing through Velocity - MOFT and other relevant systems, ensuring accurate updates, proper documentation, and complete audit trails. • Internal Coordination: Coordinate with branches, Operations, Compliance, Technology, CIBG, RBG, Legal and Head Office to resolve pending matters and improve response quality. • Process Improvement: Support enhancements to controls, trackers, templates, automation initiatives, and operational workflows within the unit. • Other Duties: Perform other supervisory, RCSA, monitoring, and reporting tasks as assigned by line management.