Senior Relationship Officer, PL Retention

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• To achieve monthly targets assigned. • To ensure that all Retention activities are directed at meeting assigned targets. • To develop and implement Retention strategies and objectives as well as set challenging Retention target and ensure that these targets are achieved. • To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns. • To drive cross sell effort. • Analysis of leads received. • Conversion of leads into Retain • Updating all the systems as per the call with the customer. • Processing of the request or offer given to the customer. • Constant follow up with the department concerned whether the process is delayed or not fulfilled as per the customer’s request. • Handling of all customer issues and resolving the same at the earliest and highlight them to TL. • Maintaining all records of approval, requests and reports handled. • Compilation of daily and monthly reports and MIS for the team.

🎯 Requirements

• University Graduate. • 1-2 years’ experience in similar work environment. • Preferably has a practical marketing background. • Have strong Sales and customer focus and ability to think creatively and work under pressure. • Excellent presentation skills. • Good team player with driven attitude. • Business sensitive. • Have analytical and computer skills. • Adaptable and versatile.