Senior Virtual Relationship Manager, Retail Banking

🔥 1 hour ago

🇪🇬 Egypt – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Provide portfolio customers with personalized service to develop close relationships, maximize profitable contribution, and retain loyalty. • Nurture clients and enable Mashreq Plus eligibility for upgrading them to Certified F-F RMs. • Minimize customer attrition and maintain customer contact. • Enhance Mashreq Plus balance sheet sales and cross-sell bank products to existing and potential customers. • Safeguard the bank from potential loss. • Maintain and improve service quality for Priority customers. • Acquire new-to-bank affluent and HNW customers. • Achieve annual and monthly financial targets, including cross-selling and up-selling products. • Optimize client-base value through MG products and services. • Communicate with HNW clients and identify their financial needs. • Achieve revenue, sales, and portfolio growth targets. • Maximize profitability while countering competition from alternative investment and wealth-management providers. • Provide superior customer service, proactively address issues, and maintain client contact. • Safeguard against potential loss, AML fraud, and unethical behavior. • Interact with customers by telephone, email, and face to face when necessary. • Collaborate with CCU, CPC, GSU, CAM, Governance, product managers, and line managers. • Provide feedback on competition and client responses to products and services. • Review customer relationships, bank policy, and financial objectives to make charge-reversal and maintenance/deviation recommendations. • Exercise pricing discretion and ensure ethical selling with complete product and service disclosure.

🎯 Requirements

• University Graduate. • Excellent communication and negotiation skills. • Fluency in English is mandatory; Arabic language is an added advantage. • At least 2 years’ experience in a similar job with another bank / financial services. • Strong sales knowledge and insurance/investments/Financial Market Knowledge. • Strong interpersonal skills and cultural sensitivity. • Relationship Management and Networking skills. • Extrovert and amiable personality. • Strong analytical and numerical skills. • Ability to work under pressure and think on his/her feet. • Dynamic, results-oriented approach to work.