Team Leader – Retail Credit Initiation & Control, CRM, Credit Management

Job not on LinkedIn

🔥 22 minutes ago

🇵🇰 Pakistan – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Manage the end-to-end offshore onboarding process for retail products • Direct and control Personal Loans and Cards application processing, including underwriting, CPV and disbursal, while meeting service standards • Review cases to ensure product parameters and policy criteria are met • Ensure applications meet agreed SLA, turnaround time and accuracy requirements • Track and report monthly exceptions and follow escalation processes • Maintain high quality in the end-to-end retail product onboarding process • Maintain required controls, risk factors, procedures and operating standards • Manage team performance, discipline, productivity and resource utilization • Review daily rejects and referrals and improve outcomes through training and continuous learning • Coordinate with unit managers, business partners and Risk teams for capacity planning and operational coordination • Initiate quality, productivity and workflow improvement projects • Escalate exceptional and extraordinary occurrences and report corrective and preventive actions • Ensure satisfactory internal and group audit outcomes • Represent the CIC unit in interactions with Risk Management, area managers, overseas branches and business stakeholders • Balance customer expectations and service experience with operational controls • Troubleshoot complex operational, service and control issues and benchmark turnaround times against international best practices

🎯 Requirements

• High level of maturity and good communication skills • Good managerial and interpersonal skills with an ability to supervise teams • Sound knowledge of credit policies and understanding of systems • In depth knowledge of procedures pertaining to cards data entry/CPV processes • Must be able to work under pressure with short/challenging deadlines • Graduate with 5+ years’ work experience in Retail products onboarding environment • Good analytical skills • Should have handled a similar role for at least 2–3 years • Leadership, commitment to results, customer focus, interpersonal relationships, adaptability and innovation at Level 3