Managing Consultant

🕒 September 15

🇦🇺 Australia – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💼 Consultant

👻 Ghost score 23%

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Mastercard

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Mastercard is a global payments technology company that connects consumers, financial institutions, merchants, governments and businesses to enable secure and convenient electronic payments. It operates card networks (credit, debit, prepaid), provides payment processing, digital payment solutions (contactless, tokenization, Click to Pay), fraud and cybersecurity services, open finance and money-movement platforms, developer tools and data-driven insights, and runs partner and social-impact programs worldwide.

📋 Description

• Own and deliver end-to-end credit customer communications across all migration stages • Execute multi-channel campaigns across EDM, SMS, direct mail, push notifications, and in-app channels • Align messaging with journey logic, triggers, and customer milestones • Lead delivery from discovery and briefing through execution, defining scope, ownership, timelines, and success measures • Create briefs, journey maps, and messaging frameworks • Design and optimise credit customer journeys across pre-, during-, and post-migration phases • Partner with Product, Technology, Data, Change, CX, Legal, Risk, Compliance, and Martech teams • Act as the primary credit communications representative and manage risks, dependencies, and escalations • Translate business and technical requirements into communication strategies, messaging structures, and templates • Support trigger-based and event-driven execution with Data and Martech teams • Ensure communications meet regulatory and compliance standards and manage approval processes • Oversee campaign execution and track engagement and behavioural outcomes • Partner with analytics teams to generate insights and optimise performance • Lead post-implementation reviews and drive continuous optimisation

🎯 Requirements

• 8–12+ years’ experience in marketing, communications, or campaign delivery • Experience in financial services and/or large-scale transformation programs • Strong capability in multi-channel campaign delivery and customer journey design • Ability to translate business and technical requirements into communications • Proven ability to manage multiple workstreams and influence stakeholders in complex environments • Customer-first mindset; highly structured and detail-oriented; proactive and collaborative with strong ownership and accountability • Abide by Mastercard’s security policies and practices • Ensure the confidentiality and integrity of accessed information • Report suspected information security violations or breaches • Complete periodic mandatory security training in accordance with Mastercard’s guidelines

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