Match Group
1001 - 5000 employees
Founded 1995
👥 B2C
B2C • Technology
Match Group is a global technology company that focuses on connecting people and creating meaningful relationships through its innovative platforms and applications. With a presence in over 40 languages, Match Group has facilitated millions of connections worldwide, significantly impacting how relationships are formed in the modern digital age. The company's diverse offerings include applications and technologies that cater to different demographics and societal segments, embracing diversity and inclusion. Match Group emphasizes trust, safety, and privacy, ensuring a secure and positive user experience. Its mission is to foster deeper connections across a broad spectrum of users, and it actively contributes to more inclusive tech connections through its initiatives.
Staff AI Engineer - Trust & Safety Operations
Job not on LinkedIn
🕒 June 18, 2025
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Match Group
1001 - 5000 employees
Founded 1995
👥 B2C
B2C • Technology
Match Group is a global technology company that focuses on connecting people and creating meaningful relationships through its innovative platforms and applications. With a presence in over 40 languages, Match Group has facilitated millions of connections worldwide, significantly impacting how relationships are formed in the modern digital age. The company's diverse offerings include applications and technologies that cater to different demographics and societal segments, embracing diversity and inclusion. Match Group emphasizes trust, safety, and privacy, ensuring a secure and positive user experience. Its mission is to foster deeper connections across a broad spectrum of users, and it actively contributes to more inclusive tech connections through its initiatives.
📋 Description
• Hinge is the dating app designed to be deleted • In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all. • Join Hinge as a Staff AI Engineer for Trust & Safety Operations, where you’ll lay the cornerstone of our agent-powered future. You will architect the foundational workflows, guardrails, and tooling that turn AI agents into everyday teammates for our Moderation, Appeals, and Support operators. Think of it as building the “operating system” for AI within Trust & Safety: establishing the orchestration layer, standardizing tool schemas, automating the agent lifecycle, instrumenting real-time monitoring, and ensuring every solution is robust, scalable, efficient, and responsible. You’ll collaborate closely with operations professionals and engineers, meet non-technical stakeholders where they are, and deliver value in tight, incremental loops tied directly to solving their biggest problems. Because we’re still early in our agent journey, you’ll enjoy a broad scope with an expectation of mentoring peers, shaping best practices, and defining the north star for AI-native operations at Hinge. If you’re energized by building green-field systems that leverage AI to solve challenging problems, this is your invitation to help write the next chapter of Trust & Safety to create a safer and more meaningful user experience on their journey to find an intimate connection.
🎯 Requirements
• Agentic & workflow-orchestration expertise: Proven ability to design, build, and operate multi-step LLM agents with modern coordination frameworks. • Applied AI engineering & prompt craft: Deep Python skills plus hands-on experience integrating foundation models and crafting robust prompts and utilizing vector databases. • Rapid prototyping & experimentation: Comfortable shipping quick proofs of concept, running A/B or shadow launches, and iterating based on data. • Backend, data-systems & tool integration: Skilled at wiring external services and internal data into agent workflows through well-designed APIs and schemas. • Human-in-the-loop system design: Able to blend automation with human oversight through clear escalation paths, review checkpoints, and moderator tooling. • Operator enablement & training: Talent for translating technical workflows into clear, actionable training for non-technical teams and supporting their day-to-day adoption. • Working through ambiguity: Proven skill thriving in high-ambiguity, fast-moving environments—prioritizing effectively, adapting plans quickly, and delivering impact amid shifting requirements. • 7+ years of software or machine-learning engineering experience, with a recent focus on AI-driven automation or agentic systems. • 2+ years delivering solutions that combine automated decision support with human-in-the-loop review, ideally in Trust & Safety, customer support, or adjacent domains. • 2+ years designing and tracking operational metrics that demonstrate ROI, accuracy, and user-experience improvements for automated workflows. • 1+ years of hands-on work prototyping or operating agentic workflows (e.g., MCP, Agentspace, n8n) in real-world or open-source projects. • A degree in computer science, engineering, or a related field (or equivalent practical experience).
🏖️ Benefits
• 401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year. • Professional Growth: Get a $3,000 annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day. • Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.) • Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide $10,000 toward fertility preservation. You and your spouse/domestic partner are both eligible. • Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones. • ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Vibras, Women/Nonbinary, Parents, and Remote—that hold regular meetings, host events, and provide dedicated support to the organization & its community.
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