Senior Technical Customer Success Manager

September 10

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $140k - $180k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Material Security

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Cybersecurity • Software • Security

Material Security is a cybersecurity company focused on multi-layered detection and response solutions specifically for email. It offers products that provide phishing protection, identity protection, and data protection for emails and Google Drive. The company's solutions are designed to detect, contain, and prevent email account takeovers, block unauthorized access, and govern email data. Material Security utilizes advanced technologies including AI and behavioral analysis to enhance security across email platforms like Microsoft 365 and Google Workspace.

11 - 50 employees

Founded 2017

🔒 Cybersecurity

🔐 Security

📋 Description

• Build and nurture strong relationships with our customers to help them get as much value out of our products as possible • Provide advanced product-level technical expertise, leading account setup, complex deployments and resolving intricate technical challenges • Build and act on account plans that move the customers forward through each stage of the maturity model • Thoroughly understand our customers’ business needs, organizational structure, profile, product usage, and risks • Organize and lead value-focused executive business reviews (EBR) at least once per year with each customer • Communicate frequently with customers about new features and roadmaps, and find opportunities for expanding which Material products are used • Lead customer escalations, and coordinate with internal teams and resources to ensure timely and effective resolution • Aggregate customer product feedback, translate, and prioritize new features for product and engineering teams, advocating for the customer when needed • Collaborate with Sales, Solutions, Product Support, and other EPD teams across the company

🎯 Requirements

• 5+ years of experience in a customer-facing post-sales or implementation role in SaaS environments • Cybersecurity or identity management experience is a big plus • Familiarity with SQL, Chrome developer tools, and APIs • Knowledge and industry experience relevant to our security space • Domain expertise in security, cloud email, IT, Google/Office 365, SSO, etc. • Strong customer empathy and commitment to delving deep into customer challenges • Clear, plain, succinct verbal and written communication, particularly in asynchronous channels • Experience working closely with Engineering, Product, Support, and Sales teams • Ability to lead account setup, complex deployments, and resolve intricate technical challenges • Growth mindset; comfortable in ambiguous and rapidly changing environments

🏖️ Benefits

• Remote-first workplace • Office in San Francisco, California • Projected compensation range: $140,000-$180,000