Senior Technical Customer Success Manager

🕒 July 2

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Material Security

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🔒 Cybersecurity

🔐 Security

Cybersecurity • Software • Security

Material Security is a cybersecurity company focused on multi-layered detection and response solutions specifically for email. It offers products that provide phishing protection, identity protection, and data protection for emails and Google Drive. The company's solutions are designed to detect, contain, and prevent email account takeovers, block unauthorized access, and govern email data. Material Security utilizes advanced technologies including AI and behavioral analysis to enhance security across email platforms like Microsoft 365 and Google Workspace.

📋 Description

• Fully own your book of business consisting of 12-18 accounts totaling $2-5M ARR. • Build and nurture strong relationships within your book to help your accounts get as much value out of our products as possible. • Provide advanced product-level technical expertise, leading customer onboarding and resolving intricate technical challenges. • Build and act on account plans that move the customers forward through each lifecycle stage from adoption to expansion. • Organize and lead value-focused executive business reviews (EBR) with each customer at least once per year. • Communicate frequently with customers about new features and find opportunities for expansion.

🎯 Requirements

• 5+ years of experience in a customer-facing post-sales or implementation role in SaaS environments; cybersecurity or identity management experience is a big plus. • 5+ years of hands-on work in SQL or writing code, including custom API-based integrations • Ability to quickly understand product and subject area questions, suggest technical solutions, and participate in open ended discussions. • Ability to proactively manage your accounts and drive successful outcomes. • Strong collaboration skills when working with Engineering, Product, Support, and Sales teams.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development