AI Content Specialist – Customer Support

🔥 0 minutes ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

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Matific

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

💰 $45M Series B - Matific on 2016-07

Education • SaaS • Artificial Intelligence

Matific is an education technology company that provides evidence-based, game-based mathematics activities and AI-driven insights to support teachers, parents, students, and education leaders. The platform offers curriculum-aligned interactive math activities, diagnostic assessments, and teacher-facing analytics and AI assistants to personalize learning and help improve math outcomes. Matific serves classrooms, parents at home, and government/education leaders, emphasizing research-backed pedagogy and multilingual, localized solutions.

📋 Description

• Structure, write and translate the multilingual Help Center, reviewing and validating every piece for accuracy and brand consistency. • Create flows, guidance and articles for Intercom Fin and in-house LLM-based AI support agents. • Design AI-ready taxonomies and FAQs, test agent answers, review real conversations and fix content gaps. • Plan, script, record, edit and publish explainer videos and maintain the multilingual video library. • Create online courses and maintain the Learning Platform and existing courses in multiple languages. • Use AI text, video, voice and image tools to produce engaging multilingual content at scale while maintaining quality and consistency. • Partner with Product and Customer Success to align content with product changes, launches and customer needs. • Analyze AI-agent and support conversations, resolution rate and CX score to identify patterns, gaps and trends, then improve articles, videos, agent answers and flows and help prioritize future improvements. • Work within the Global Support team and report to the Global Head of Support.

🎯 Requirements

• Curious and hands-on: you learn a new product fast, ask good questions and go looking for answers and resolution on your own. You're a natural builder: you enjoy setting up flows, testing what works and improving it. • Action-oriented: you get things done and can manage multiple tasks at the same time. You ship, learn and iterate. • AI-native: AI is part of how you work every day — for writing, translating, video and research, with tools like Claude or Gemini — and you know when to trust it and when to check it. • Creative communicator: you can turn complex features into clear, engaging content. • Collaborative attitude: you build strong relationships across teams. • Analytical and data-driven: You dig into conversations and data to find patterns, measure the impact of your work and use evidence to decide what to fix first. • Fluent Spanish and English, especially written; Portuguese is a strong plus. • Experience creating video tutorials, explainer videos or educational content. • Experience writing and maintaining a Help Center or knowledge base; Intercom is a plus. • Experience with LMS platforms or online course creation. • Experience setting up chatbots or AI agents and structuring content for them; Intercom Fin is a strong plus. • Background in education, EdTech or startups. • Experience in customer support and ticketing or help center tools such as Intercom, Salesforce or similar. • Builder's mindset with tech: no-code tools, basic HTML/CSS, UX writing, conversational design, or AI coding tools such as Claude Code or Codex. No programming background required. • Include links to content you've created: videos, articles, courses or anything you're proud of; AI-assisted work is welcome, with an explanation of how you made it.

🏖️ Benefits

• A business with a strong purpose to provide quality education to children globally • A fast-paced environment, fast-growing SaaS company • Work with ministries of education, leading high-profile global publishers and partners • Work closely alongside seasoned, successful entrepreneurs • Opportunity to innovate and challenge the status quo • Great remuneration package with significant upside potential

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