Sales Support Specialist

🔥 1 hour ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Spines

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

📱 Media

👥 B2C

💰 Accelerator/Incubator on 2025-05

SaaS • Media • B2C

Spines is a digital self‑publishing platform that helps independent authors take a manuscript through proofreading, design, formatting, printing (print‑on‑demand), and global distribution. The service combines a user-friendly author dashboard, dedicated project managers, AI‑powered manuscript scans for grammar and style suggestions, custom cover and interior design tools, and marketing/distribution support for eBook, audiobook, and print formats. Spines targets authors who want end‑to‑end publishing support with options for professional editors and ad campaign setup across major platforms.

📋 Description

• Contact authors with outstanding payments via phone, email, and SMS, helping them complete their payments. • Build rapport with authors, understand their concerns, and guide conversations toward payment resolutions. • Handle objections professionally and help authors identify payment solutions. • Listen actively, understand each author's situation, and help find the best path to resolution. • Log commitments and schedule follow-ups with precision. • Manage a personal pipeline of open cases with full accountability. • Keep payment records accurate and up to date. • Escalate cases when needed and document all interactions clearly. • Handle outbound and incoming calls. • Follow up on payment commitments and own a personal caseload of author accounts in active billing stages.

🎯 Requirements

• Exceptional organizational skills—this is non-negotiable. • Advanced written and spoken English proficiency is required. • CVs submitted in Spanish or any other language will not be considered. • Previous experience in sales, collections, account management, customer retention, or another customer-facing role where achieving outcomes through conversation was essential. • Comfortable and confident on the phone. • Strong communication and persuasion skills, with the ability to build trust and confidently ask for commitment. • Strong attention to detail regarding numbers and payment records. • Empathetic and patient communicator. • Self-driven and proactive. • Nice to have: Previous experience in sales, collections, accounts receivable, customer support, or a similar role. • Nice to have: Experience working with payment plans, renewals, retention, or consultative sales. • Nice to have: Familiarity with Salesforce, Metorik, WordPress, and ClickUp. • Nice to have: Ability to thrive in a fast-paced, ever-changing environment where priorities can shift quickly.

🏖️ Benefits

• Remote work with a flexible schedule. • A friendly and collaborative international team. • Opportunities for professional growth and training. • The chance to make a direct impact on customer satisfaction. • Be part of a company that helps authors bring their stories to life.

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