Customer Support Specialist

Job not on LinkedIn

🔥 18 minutes ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EnterpriseAlumni

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

EnterpriseAlumni is a leading alumni engagement platform designed to unlock the value of alumni networks for businesses. The platform helps organizations engage with former employees to drive sales, improve recruitment processes, and enhance brand advocacy. By providing tools for communication, insights, and integration with existing systems, EnterpriseAlumni facilitates seamless connection and community building with alumni, transforming them into valuable resources for business growth.

📋 Description

• Own the day-to-day support experience for enterprise customers • Serve as the first point of contact for product, technical and service questions • Triage and manage tickets within SLAs • Coordinate with Engineering, Product and Customer Success to resolve issues • Keep customers informed throughout the resolution process • Identify recurring issues and trends in the support queue • Feed recurring issues and trends back to Product and Engineering • Establish relationships with key customer stakeholders • Monitor, action, assign, respond to and escalate customer-facing service desk tickets • Handle first-level customer contacts, inquiries and complaints • Coordinate ticket handoffs across global support teams and time zones • Partner with Sales and Customer Success to identify commercial opportunities and align customer goals with product deliverables • Resolve problems, explain products and services, train users, configure software and troubleshoot • Maintain up-to-date support information and contribute to reporting • Maintain expert knowledge of the evolving software solution, products, services, systems and strategy • Communicate with technical and non-technical stakeholders across Product, Development, Sales and Customer Operations • Monitor, respond to and escalate incidents in Stage and Production environments and the software stack

🎯 Requirements

• 2–3 years' experience in a customer-facing Technical Support, Service Desk or Delivery Manager role, ideally in enterprise SaaS • Experience supporting international B2B customers at all levels, from end users to senior stakeholders • Fluent written and spoken English • Working knowledge of third-party SaaS stack applications • Strong organizational, prioritization and time management skills • Judgement to manage competing urgent issues • Clear, confident communication and ability to explain technical concepts to non-technical audiences • Ability to coordinate across teams and influence without direct authority • Consistently high standard of service aligned with EnterpriseAlumni's processes and guidelines • Hands-on experience with Jira, Zendesk and AI assistants such as Claude • CV submitted in English • Brief cover letter explaining fit for the role • Desirable: experience running customer training, project management (agile and/or waterfall), or supporting customers in regulated industries

🏖️ Benefits

• Work-life balance • Collaboration and respect • Inclusive work environment • Direct impact on customer experience • Participation in a growing global team • Work with well-known organizations

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