Local Support Specialist

🔥 1 hour ago

🌐 Argentina, Colombia, +3 more countries – Remote

🇦🇷 Argentina – Remote 🇨🇴 Colombia – Remote 🇵🇪 Peru – Remote 🇲🇽 Mexico – Remote 🇪🇨 Ecuador – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RateHawk

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

RateHawk is a leading online booking tool for travel professionals, offering accommodation bookings from over 2. 6 million hotels worldwide, as well as air tickets, transfers, and car rentals. The platform provides a seamless experience for users with API integrations, a mobile app, and multilingual 24/7 support. RateHawk allows travel professionals to earn loyalty points and access exclusive B2B rates, ensuring maximum profit potential. With a user-friendly interface and multiple filters, it makes finding the best travel options easy and efficient. RateHawk supports businesses with fast API integrations and offers different business models, making it a versatile solution for travel professionals.

📋 Description

• Take calls, provide initial advice, and provide regular updates to B2B partners in Spanish and English • Ensure clear, honest, and customer-centric communication • Manage incoming tickets and escalations, and proactively work on resolution and prevention • Handle booking modifications and relocations with attention to detail and urgency • Coordinate with other departments to ensure smooth workflows and service delivery • Balance partner and account manager expectations • Accurately document work and partner interactions in the CRM system

🎯 Requirements

• Advanced level of Spanish and English; fluent speaking and writing required • Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus • Proactive, anticipatory problem-solving mindset • Ability to handle multiple tasks, stressful situations, and urgent issues professionally and calmly • Empathetic communication and customer-focused problem solving • Ability to quickly learn new tools, systems, and processes • Result-oriented mindset

🏖️ Benefits

• Remote Work: Work from the comfort of your home • Base payment + monthly bonus • Dynamic team: Be part of a young and energetic group of specialists • Growth opportunities through interesting and ambitious tasks • Seminars, trainings, and conferences for professional growth • Corporate discounts on hotels and other services

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