Customer Success – Government Project

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Matific

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

💰 $45M Series B - Matific on 2016-07

Education • SaaS • Artificial Intelligence

Matific is an education technology company that provides evidence-based, game-based mathematics activities and AI-driven insights to support teachers, parents, students, and education leaders. The platform offers curriculum-aligned interactive math activities, diagnostic assessments, and teacher-facing analytics and AI assistants to personalize learning and help improve math outcomes. Matific serves classrooms, parents at home, and government/education leaders, emphasizing research-backed pedagogy and multilingual, localized solutions.

📋 Description

• Onboarding: Lead the onboarding process for new schools, ensuring a smooth and successful integration into the platform. • Training and Support: Provide proactive, personalised training and ongoing support to teachers, facilitators, and principals, both onsite and virtually. Organise webinars, conference calls, and create instructional materials to support onboarding and continuous learning. • Customer Engagement: Foster strong relationships with school users by providing regular check-ins, value-added services, and identifying opportunities to increase platform engagement and retention. Deliver effective communication to ensure partners and customers are achieving their desired learning outcomes. • Usage Monitoring and Insights: Track and analyse platform usage data, offering insights and recommendations to school users and internal teams to improve platform utilisation. • Team Collaboration: Work closely with the focal team on projects, providing support in meetings, training sessions, stakeholder engagement, and other related activities. • Product and Platform Knowledge: Stay up-to-date with all features and developments on the Matific platform, ensuring you are well-informed to provide the best possible customer support

🎯 Requirements

• Minimum of 2+ years of experience in client or educational projects/services/support. • Demonstrated task-driven project management aimed at achieving customer success. • Experience in the education sector is highly desirable. • Strong consultative approach, with a positive, solution-oriented and growth mindset. • Exceptional verbal and written communication skills, • Bilingual proficiency in Spanish and English is highly valuable. • High energy, a collaborative team player, and a results-driven attitude with a passion for success. • Ability to work autonomously in a remote position with direct reporting to other regions. • Must be based in Córdoba Province (Argentina). • Must have own means of transportation - to travel throughout the province

🏖️ Benefits

• A business with a strong purpose to provide quality education to children globally • A fast-paced environment, fast-growing SaaS company • Work with ministries of education, leading high-profile global publishers and partners • Work closely alongside seasoned, successful entrepreneurs • Opportunity to innovate and challenge the status quo • Great remuneration package with significant upside potential • Fixed contract look to a permanent role