Customer Engagement, Service Agent

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🕒 May 28

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Matrix42

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🏢 Enterprise

IT Service Management • SaaS • Enterprise

Matrix42 is a leading provider of integrated IT service management (ITSM) solutions, specializing in automating and optimizing IT and enterprise service processes. Their suite of products includes IT asset management, software asset management, endpoint management, and identity governance, all designed to enhance operational efficiency and security within organizations. Matrix42 aims to simplify IT operations, reduce costs, and improve end-user experiences through innovative technologies and intelligent automation.

📋 Description

• answering questions regarding rules of conducting an economic activity in Poland • tech support for Ministry’s website • channels: phone (inbound, outbound), livechat (inbound)

🎯 Requirements

• Experience in customer service in the last 2 years (at least 12 months) – essential • Polish language skill on C1 level - essential • English language skill on B2 level - essential • Polish sign language on B2 level – optional • Ukrainian language skill on B2 level – optional • Student status – optional • No criminal record • Secondary education • High manners and personal communication skills • The ability to write quickly and correctly • Readiness to receive a large dose of information on entrepreneurs' law.

🏖️ Benefits

• full-time or part-time employment contract • paid training • parking under the building • salary that increases with experience • subsidized employee meals • private medical care • subsidies for sports activities (FIT PROFT card)