Industrial Field Service Technician

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Matrix Design Group LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

Industrial Operations • Mining • Data & Analytics

Matrix Design Group LLC is a safety and productivity technology leader for mining and industrial applications. We provide a hardware, software, and analytics platform that delivers leading-edge products and actionable insights to our operators. Our innovative product line includes systems for data networking, communication and tracking, mining proximity detection, industrial collision avoidance, and data & analytics software. Matrix has received multiple awards for innovations in mine safety technology and continues to expand its product offerings for industrial operations.

📋 Description

• Provide technical support in the form of troubleshooting on site or via phone • Perform installation, startup, and commissioning of various products • Oversee and support third-party installers during customers' installations • Test and troubleshoot system functions and train customers in operation and maintenance • Coordinate service schedule with customers at various locations • Create detailed reports for installations and technical support issues

🎯 Requirements

• Minimum of a Certificate of Completion from a technical or trade school • Industrial maintenance/electrical experience and background preferred • Fork truck or telehandler maintenance or troubleshooting experience • Basic computer skills and able to use Microsoft Office Suite • Strong time management and organization skills • Safety-minded (safety must be a priority) • Electrical and mechanical troubleshooting skills • Excellent communication skills • Quality minded, resourceful, and dependable

🏖️ Benefits

• First day coverage of all benefits - no waiting period • Premium free medical, dental and vision insurance – working spouse must take single major medical at their place of employment if offered • On-site health clinic • Basic Life (2x annual base salary at no cost) • Optional Life and Accidental Death and Dismemberment (AD&D) insurance • Short-Term and Long-Term Disability insurance (no cost) • 401(k) Plan with up to an 8% company match • FSA for Health Care and Dependent Care • 10 Paid annual holidays plus vacation time • Educational Reimbursement Program • Scholarship Program • Optional Gym Membership