Trust & Safety Analyst

🕒 May 22

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MavTek

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

SaaS • Technology

MavTek is a technology-focused company that aims to create a safe and judgment-free online space, promoting creativity and engagement without limits. It emphasizes the importance of utilizing the right technology to solve problems, boasting a cloud-based, event-driven platform with a modern software stack and analytical capabilities. MavTek's mission is to open minds through creative freedom and diversity, offering benefits like a 4-day workweek and remote working options. The company prides itself on fostering a people-first working environment that encourages innovation and personal growth.

📋 Description

• Focused on community and content safeguards to protect against high-risk activity. • Engaging in detailed account and content analysis. • Prioritizing multiple high-volume tasks related to identity verification and rules enforcement. • Reviewing documentation and video content for potential fraud and identity impersonation. • Corresponding with end-users to verify documentation and validate accounts. • DMCA and copyright enforcement. • Working with internal teams to remove high-risk content and users. • Investigating community-reported content and profiles, taking action as required. • Collaborating with team members and leaders for ongoing process improvements. • Performing other critical functions as assigned.

🎯 Requirements

• At least one year of experience in a customer-facing role, preferably in an ecommerce environment. • A high level of interest in regulatory and compliance issues related to user-generated content platforms. • Open-minded, resilient and have an inquisitive nature, comfortable investigating objectionable online content and behaviour. • Ability to adapt to new workflows and policy directions in a fast-paced and changing regulatory environment. • Ability to take a holistic approach to risk assessment and rules enforcement factoring in multiple variables. • Familiarity with policy enforcement best practices; applies resource materials and precedent cases to guide decision making. • Demonstrated ability to investigate, moderate, and resolve conflicts. • Strong attention to detail and the ability to make real-time, informed decisions. • Excellent organizational and communication skills. • Comfortable with technology; ability to navigate and understand new systems and platforms. • Able to work independently and in a team environment. • Flexible to work evenings and/or weekends; regular schedules assigned by seniority. • Knowledge of French is required for positions permanently located in Quebec so candidates can communicate with their colleagues and suppliers in Quebec as necessary. • Knowledge of another language is required for this position to communicate with clients, partners, and colleagues predominantly located outside Quebec.

🏖️ Benefits

• 4 Day Work Week (work 32h get paid for 40h). • Remote work policy. • RRSP & DPSP plan to help you prepare for your future. • Home office subsidy, in addition to the essentials including laptop & accessories. • Tuition Reimbursement Program.