Desktop Support Analyst – Azure Virtual Desktop

Job not on LinkedIn

🕒 February 4

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Maxana

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💳 Fintech

🔒 Cybersecurity

Fintech • Software Development • Cybersecurity

Maxana is a leading FinTech solutions payment company that specializes in providing bespoke software and engineering solutions for both commercial and federal agencies. Founded in 2020 by a group of seasoned professionals, Maxana delivers tailored Cybersecurity, Machine Learning, and Artificial Intelligence solutions, while also offering advanced technology transaction services through its partnerships with technology leaders like Stripe. With a commitment to agile methodologies and excellence in execution, Maxana aims to empower organizations to thrive in the digital age with innovative insights and robust protection.

📋 Description

• Provide L2-L3 support for users accessing systems via **Azure Virtual Desktop (AVD)** • Troubleshoot login issues, session disconnects, performance problems, and application access • Support local laptops used primarily for AVD connectivity • Support **Nerdio-managed AVD environments**, including: • Dynamic host pools • Golden image updates (following runbooks) • Software distribution to AVD hosts • Support user access and devices via: • Active Directory (AD) • Microsoft Entra ID (Azure AD) • Intune • Provide operational support for: • PrinterLogic • Mimecast • Zscaler • Perform daily checks, follow change processes, and escalate issues when required

🎯 Requirements

• Experience in **Service Desk, IT Support, or Endpoint Support** • Hands-on experience supporting **Azure Virtual Desktop (AVD)** • **Experience working with Nerdio (mandatory)** • Strong Windows 10/11 troubleshooting skills • Familiarity with Active Directory and user account management • Comfortable working in structured, process-driven environments • Strong written and spoken English

🏖️ Benefits

• Fully remote • Clear scope and expectations • Hands-on experience with AVD and enterprise tools • Opportunity to grow advance into leadership roles, while working with the brightest minds in the game