Site Support Engineer – L2

Job not on LinkedIn

🕒 February 5

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $20 - $23 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Maxana

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💳 Fintech

🔒 Cybersecurity

Fintech • Software Development • Cybersecurity

Maxana is a leading FinTech solutions payment company that specializes in providing bespoke software and engineering solutions for both commercial and federal agencies. Founded in 2020 by a group of seasoned professionals, Maxana delivers tailored Cybersecurity, Machine Learning, and Artificial Intelligence solutions, while also offering advanced technology transaction services through its partnerships with technology leaders like Stripe. With a commitment to agile methodologies and excellence in execution, Maxana aims to empower organizations to thrive in the digital age with innovative insights and robust protection.

📋 Description

• Provide on-site technical support to end-users, addressing a wide range of issues promptly. • Install, configure, and maintain IT equipment including computers, printers, and networking devices. • Troubleshoot hardware and software issues and escalate unresolved problems as necessary. • Collaborate with remote teams to resolve complex technical issues. • Assist in the setup and deployment of new technologies and systems. • Document support activities, manage tickets, and maintain an inventory of IT assets. • Ensure adherence to IT security policies and procedures during all support activities.

🎯 Requirements

• Experience in **IT support, help desk, or technical support roles**. • Strong troubleshooting skills for both hardware and software issues. • Familiarity with Windows and macOS operating systems. • Ability to work independently and manage multiple tasks effectively. • Excellent communication skills, both written and verbal. • Willingness to learn new technologies and improve existing skills.

🏖️ Benefits

• $20-23 an hour • Fully remote • Annual contract (continual renewal with good performance) • Hands-on experience with enterprise tools • Opportunity to grow advance into leadership roles, while working with the brightest minds in the game