Mayflower
501 - 1000 employees
🥽 AR/VR
🤖 Artificial Intelligence
📱 Media
AR/VR • Artificial Intelligence • Media
Mayflower is a technology company that builds global IT products to transform live entertainment and live-streaming experiences. The company develops in-house systems and platforms that combine AR/VR, machine learning, computer vision, and payment orchestration to increase engagement and perception for large-scale entertainment audiences. Mayflower emphasizes product quality, experimentation, and employee support, operating with full-cycle teams and a broad engineering stack.
Content Writer
🔥 12 hours ago
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Mayflower
501 - 1000 employees
🥽 AR/VR
🤖 Artificial Intelligence
📱 Media
AR/VR • Artificial Intelligence • Media
Mayflower is a technology company that builds global IT products to transform live entertainment and live-streaming experiences. The company develops in-house systems and platforms that combine AR/VR, machine learning, computer vision, and payment orchestration to increase engagement and perception for large-scale entertainment audiences. Mayflower emphasizes product quality, experimentation, and employee support, operating with full-cycle teams and a broad engineering stack.
📋 Description
• Own and maintain hundreds of content items across Support and Moderation, including knowledge base articles, process documentation, macros, bot replies, announcements, and internal guides. • Write clear, simple content for different audiences: agents, moderators, and customers. • Turn complex processes and rules into easy-to-understand documentation. • Keep the knowledge base well-organised, up to date, and easy to navigate. • Follow content standards for structure, terminology, formatting, and tone of voice. • Review content regularly to remove outdated, duplicate, unclear, or missing information. • Gather requirements from stakeholders and create accurate content based on business needs. • Build and continuously improve the content creation and maintenance process across Support and Moderation. • Use stakeholders' feedback, QC results, and business changes to drive continuous improvement of content.
🎯 Requirements
• Strong English writing skills (C1+). • Experience in content writing, copywriting, knowledge management, content design, or similar. • Experience with Confluence or similar knowledge-base/documentation tools. • Experience using AI tools for writing, rewriting, summarising, structuring information, and content quality checks. • Ability to work in a fast-paced environment with high volumes of content and manage repetitive writing/editing tasks without losing quality. • Ability to adapt content for different audiences: support agents, moderation specialists, internal teams, and end customers. • Understanding of tone of voice and ability to adapt wording based on context, topic sensitivity, and audience. • Strong attention to detail, consistency, terminology, and structure. • Ability to organise information logically, identify duplicated, outdated, conflicting, unclear, or missing content, and maintain documentation so it is easy to find, use, and update. • Ability to maintain naming conventions, labels, page hierarchy, templates, and version control.
🏖️ Benefits
• Full remote work. • Competitive compensation with a service contract. • Transparent performance reviews twice a year, with bonus opportunities and salary adjustments. • An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most. • Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage. • Career growth in a fast-scaling project with opportunities to influence technical decisions. • A culture of recognition: our peer reward program celebrates contributions from across the team.
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