Senior Specialist, Automotive Technical Support – Bil. FR/EN

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Mazda Canada Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

👥 B2C

Automotive • B2C

Mazda Canada Inc. is the Canadian subsidiary and national retail/distribution arm for Mazda Motor Corporation, responsible for marketing, selling and supporting Mazda vehicles in Canada. The company operates a dealer network and a customer-facing website that provides vehicle model information, build-and-price/configuration tools, dealer locators, certified pre-owned programs, financing and leasing offers, warranties, connected services (MyMazda/Mazda Connected Services), and owner support. Mazda Canada markets a broad model lineup including crossovers, SUVs, sedans, convertibles and electrified vehicles (mild-hybrid, hybrid, plug-in hybrid), emphasizes safety technology, design philosophy and after-sales services, and runs promotional and sustainability/CSR initiatives in the Canadian market.

📋 Description

• Support Mazda service technicians and personnel with the diagnostic and repair of customer vehicles. • Provide remote technical support to technicians. • Guide technicians through diagnostic and inspections. • Assist Customer Assistance Centre and other Mazda Canada departments with technical inquiries from retailers and customers. • Field incoming calls to the Technical Hotline phone system when technicians require urgent support. • Confirm technician diagnostic processes and approve repairs for major vehicle components and assemblies such as: Engine, Transmissions, Differentials, etc. • Report quality control and vehicle safety to the factory engineering teams. • Support Field Technical staff as a measure to assist and improve a customer’s repair experience at our retailers.

🎯 Requirements

• Post-Secondary Education in Automotive Service & Technical Programs or related studies • 3-5 years of Mazda Technical experience or automotive repair experience • Bilingual (French/English) required • Valid Canadian Driver’s License • Electrical and engine management systems diagnostic experience • Electric Vehicle and rotary engine diagnostic experience • Experience leading, coaching, and guiding apprentices and technicians to repair resolution • Proven proficiency in identifying, diagnosing, resolving technical problems at all levels and complexity • Proven communication skills; ability to work collaboratively as a team, effective time management, strong organization, and ability to prioritize work efforts, etc. • Passion for high performance; supports and encourages peers to achieve consistently achieve excellence • Strong technical, research, and communication skills; strong business acumen with the ability to contribute to the development and execution of strategic plans related to automotive service repair

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements