Mazda North American Operations
501 - 1000 employees
Founded 1970
🚗 Transport
👥 B2C
🛒 Retail
Transport • B2C • Retail
Mazda North American Operations is the North American subsidiary of Mazda Motor Corporation responsible for marketing, sales, distribution, and customer support of Mazda automobiles across the United States (and broader North America). The company showcases and sells a full lineup of passenger cars, crossovers, SUVs, hybrid and plug-in hybrid models, and sports cars through a network of local dealerships, offers financing and warranty products, certified pre-owned programs, owner services, accessories, and promotional offers. Mazda North American Operations emphasizes vehicle design, safety, electrification options, and customer ownership experiences.
Technical Specialist
🕒 June 15
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Mazda North American Operations
501 - 1000 employees
Founded 1970
🚗 Transport
👥 B2C
🛒 Retail
Transport • B2C • Retail
Mazda North American Operations is the North American subsidiary of Mazda Motor Corporation responsible for marketing, sales, distribution, and customer support of Mazda automobiles across the United States (and broader North America). The company showcases and sells a full lineup of passenger cars, crossovers, SUVs, hybrid and plug-in hybrid models, and sports cars through a network of local dealerships, offers financing and warranty products, certified pre-owned programs, owner services, accessories, and promotional offers. Mazda North American Operations emphasizes vehicle design, safety, electrification options, and customer ownership experiences.
📋 Description
• Assist Mazda dealers with a variety of inquiries, including exceptionally difficult to diagnose or repair vehicle concerns over the phone • Provide clear and concise repair instructions/procedures to dealer technicians to quickly resolve issues • Provide accurate and detailed documentation of all case files, providing a clear understanding of vehicle concerns using specified guidelines • Analyze on board vehicle data to determine root cause of concern • Identify critical cases and escalate to the field Technical Specialist or Product Quality teams for support/resolution • Notify the Mediation Department of critical cases to prevent repurchase or potential customer retention loss • Co-develop with field Technical Specialist and present technical information on monthly Tech Tips seminar to dealer technicians • Direct countermeasure repair parts orders through Parts Test Lab (PTL) to dealers to assist in repairing vehicles under investigation • Review Social Moderation Comments/Photos and provide approval or denial for dealer technicians to reference • Diagnose and validate Major Assembly concerns, input/collect necessary documentation to support Major Assembly authorization and approve Major Assembly replacement • Review and process Major Assembly warranty claims, including cases approved by field Technical Specialists • Documenting concerns that require reporting and investigation by MC and/or Product Quality teams per Technical Information (TI)
🎯 Requirements
• Associate degree (AA/AS) in related field, or equivalent combination of education, training, and work experience • Minimum of three (3) years automotive hands-on diagnostic work experience • Work experience utilizing dealer/OEM diagnostic tools and service-related systems • Preferred but not required: Mazda hands-on technician work experience • Experience working in a Call Center, either technical or customer relations based • Experience with Mazda service-related systems (i.e., MGSS, Siebel, MGWS) and Mazda diagnostic tools • Dealer experience • ASE Master Certified preferred • ASE Advanced Level Specialist [L1, L3, L4] preferred • Mazda Master Technician certification a plus
🏖️ Benefits
• Learn more about MNAO’s comprehensive benefits package here
Apply NowSimilar Jobs
🕒 June 15
Business Listings & Citation Specialist at Lithia & Driveway ensuring accurate listings and citations across platforms. Collaborating with marketing teams to drive measurable results.
🇺🇸 United States – Remote
💵 $40k - $60k / year
💰 Post-IPO Debt on 2019-12
⏰ Full Time
🟡 Mid-level
🟠 Senior
🦅 H1B Visa Sponsor
🕒 June 15
Lead Project Planner overseeing complex and high-risk material handling projects for FORTNA. Responsible for schedule development, risk assessment, and stakeholder collaboration to ensure project success.
🇺🇸 United States – Remote
💵 $100.7k - $151.1k / year
💰 Private Equity Round on 2019-03
⏰ Full Time
🟠 Senior
🦅 H1B Visa Sponsor
🕒 June 15
Cardiovascular Disease Specialist driving patient impact and serving as primary contact for healthcare customers. Collaborating with Account Executives and executing territory-level business plans in Munster, Indiana.
🕒 June 15
Credentialing Coordinator managing the credentialing processes for Medical Staff and Allied Health Professionals. Ensures compliance with regulatory agencies in a healthcare organization.
🕒 June 15
DDC Controls Systems Integrator responsible for designing, implementing, and optimizing Direct Digital Control systems for building automation projects. Collaborating with clients and technical teams to ensure successful integration and operation.
