Director of Operations

Job not on LinkedIn

November 21

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

⚙️ Operations

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MC3

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Pharmaceuticals • Education • Media

MC3 is a company that specializes in creating custom event and training experiences for the pharmaceutical industry. With over 20 years of dedicated service to the life sciences community, MC3 prides itself on its expertise in transforming meetings into life-changing events. The company offers event production services that include stagecraft, logistics, project management, and technology integration, enabling them to create unique and impactful experiences. Additionally, MC3 provides training solutions that focus on engaging and inspiring participants through active workshops and micro-learning activities. Their services are tailored for live, virtual, and hybrid environments, aiming to enhance the performance of teams in the pharmaceutical sector. MC3's innovative Virtuoso platform further supports engagement and audience activation across various initiatives.

51 - 200 employees

💊 Pharmaceuticals

📚 Education

📱 Media

📋 Description

• Oversee the Operations function including managing the Operations budget, staff and working cross-functionally to investigate and recommend key areas of business process improvement to achieve efficiency in day-to-day operations • Drive operational initiatives from concept through implementation (e.g. the implementation of HubSpot CRM), including change management, communication, and training • Partner with Finance to drive adoption of improved workflows and technology solutions (ERP, CRM, etc.) • Steward the client contracting process (MSAs, CDAs, SOWs, etc.), ensuring appropriate internal review and risk escalation • Lead the internal IT function including managing the IT budget, staff, ensuring secure, reliable, and efficient technology operations • Oversee relationships with external IT vendors and ensure compliance with cybersecurity and data privacy best practices • Develop and maintain the company’s technology roadmap to align with business goals • Maintain a centralized repository of key client requirements and compliance parameters to ensure compliance with client agreements • Oversee the client on-boarding and sustainment processes including client questionnaires and sustainability initiatives

🎯 Requirements

• 7-10 years’ experience in operations or project management roles within life sciences agencies or professional services organizations • Proven proficiency in change management and process improvement methodologies • Advanced skills in Microsoft Office and ERP systems (preferably Microsoft Business Central or Dynamics 365) • Experience implementing or managing systems such as HubSpot, Smartsheet, and Monday.com • Familiarity with generative AI tools (e.g., ChatGPT or other LLM applications) • Demonstrated ability to manage multiple concurrent projects, prioritize effectively, and adapt to changing needs

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development opportunities