French Speaking Customer Service Representative

🕒 March 13

🐊 Florida – Remote

🐊 Florida – Remote

💵 $13 - $14 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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MCI

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

🤝 B2B

👥 B2C

☁️ SaaS

B2B • B2C • SaaS

MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, providing a wide range of tech-enabled business process outsourcing (BPO) solutions. The company specializes in customer experience (CX) services, including call center operations, both inbound and outbound services, digital engagement, and technology solutions. With a focus on reducing operating costs and improving performance for its clients across various industries, MCI has earned a reputation as one of the fastest-growing call center companies in the USA, serving globally with a strong commitment to excellence and innovation.

📋 Description

• Provide exceptional customer support to French-speaking customers via phone, email, and chat. • Handle customer inquiries, complaints, and requests in a professional and timely manner. • Accurately capture and update customer information in internal systems and CRM platforms. • Troubleshoot and resolve customer issues while maintaining high service standards. • Escalate complex issues to the appropriate internal teams when necessary. • Maintain detailed and accurate records of all customer interactions. • Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics. • Follow company policies, procedures, and compliance guidelines. • Collaborate with team members and other departments to ensure seamless customer support.

🎯 Requirements

• High School Diploma/GED • Fluency in French and English (spoken and written) is essential. • Previous experience in a customer service or call centre environment, preferably within a BPO environment. • Strong verbal and written communication skills. • Ability to handle high volumes of customer interactions while maintaining quality service. • Basic computer literacy and experience working with CRM or ticketing systems. • Strong problem-solving skills and the ability to remain calm under pressure.

🏖️ Benefits

• No specific benefits listed