Coordonnateur(trice) à la planification des soins aux patients

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🕒 6 days ago

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare Insurance • Pharmaceuticals • Biotechnology

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Coordinate and schedule patient infusion/injection appointments based on referrals and medical directives • Contact patients to book appointments and confirm scheduling details within defined timelines • Liaise with pharmacies to confirm medication availability prior to booking • Coordinate nurse schedules and ensure appropriate clinical staffing for treatments • Maintain accurate patient records and update scheduling systems • Manage inbound/outbound calls and emails, meeting service KPIs • Send communications (e.g., welcome emails, appointment confirmations) to patients • Monitor referrals, follow up on outstanding medication deliveries, and ensure readiness for appointments • Handle rescheduling, no-shows, and appointment changes efficiently • Collaborate with internal teams and external healthcare partners to ensure seamless patient care delivery • Participate in on-call rotation and extended shifts as required

🎯 Requirements

• Post-secondary diploma or degree in administration, healthcare, or related field or equivalent combination of education and experience • Minimum 2+ years of customer service experience, preferably in a high-volume environment • Experience coordinating clients, patients, or scheduling services • Strong organizational and communication skills • Ability to manage multiple priorities and meet deadlines • Computer proficiency (MS Office and scheduling systems) • Fluency in English (written and spoken)

🏖️ Benefits

• Competitive compensation package • Health insurance • Flexible work schedules • Paid time off