Customer Success Executive – Cell & Gene Therapy

Job not on LinkedIn

🕒 May 28

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $149.4k - $249k / year

⏰ Full Time

🟠 Senior

🔴 Lead

😶‍🌫️ Therapist

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare Insurance • Pharmaceuticals • Biotechnology

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Acts as primary point of contact for the client related to implementations, on-going account management and upsell opportunities • Responsible for developing and maintaining high customer satisfaction with pharmaceutical client and potentially authorized treatment centers (ATC) • Navigates the McKesson enterprise on behalf of the client • Builds and maintains strong relationships with key stakeholders and decision-makers at clients • Provides customer with proactive consultative services on process improvement, revenue generating, and cost-saving opportunities • Monitors monthly performance against service level agreements and develops plan with BU service lines for corrective action if service level are not met

🎯 Requirements

• Bachelor’s Degree in relevant discipline • 10+ years of relevant experience • 8+ years’ experience in specialty pharmaceuticals • Strong experience in cell and gene therapy • Demonstrated problem solver in complex situations • Team player with strong interpersonal and resource management skills • Demonstrated experience with account management, contract implementation, and customer service • Excellent communication and collaboration skills • Strong knowledge of Specialty Distribution or Specialty Pharmacy processes

🏖️ Benefits

• Competitive compensation package • Performance-based bonus opportunities