Senior Amazon Connect Engineer

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🕒 April 29

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mcpk.

WebsiteLinkedInAll Job Openings

51 - 200 employees

mcpk. specializes in team extension into Eastern Europe.

📋 Description

• Lead technical design and architecture for complex Amazon Connect implementations • Develop sophisticated contact flow solutions for advanced customer requirements, including 3rd party integrations and SSO • Design and implement advanced Amazon Q integrations • Create optimised forecasting, capacity planning, and scheduling solutions • Lead conversational design strategy and implementation • Implement and configure Amazon Connect Customer Profiles, Cases, and Step-by-Step Guides • Guide customers through migration strategies from legacy contact centre platforms • Lead client-facing technical workshops and advanced training sessions for clients' IT stakeholders (including solutions architects, network engineers, IT support, etc.) • Collaborate with practice team members, supporting technical queries for presales or in-flight projects as needed • Provide technical artefacts such as architecture designs • Serve as an escalation point for complex technical challenges

🎯 Requirements

• 4+ years of professional experience in technical implementation or IT consulting roles • Amazon Connect Communications Specialist certification • Amazon Connect Developer Specialist certification • At least one AWS Foundation-level certification • At least one AWS Associate-level certification • Hands-on experience building in the Amazon Connect console (Nice to have) • Strong programming skills in Python or JavaScript • Advanced experience with Infrastructure as Code (IaC) using AWS CDK or Terraform • Familiarity with integration patterns for external systems • Experience building CI/CD pipelines for contact centre solutions • Knowledge of performance optimisation and scaling strategies • Understanding of security architecture for contact centre solutions • Custom development experience to extend Amazon Connect functionality

🏖️ Benefits

• Full remote job with a flexible schedule • A long-term B2B/FOP contract • Free English and German lessons