Family Case Manager – Global

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 $867 - $1.4k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Meadow Memorials

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏨 Hospitality

🏥 Healthcare

💼 Consulting

Hospitality • Healthcare • Consulting

Meadow Memorials is a compassionate service provider specializing in direct cremations and personalized memorials. We offer transparent pricing and assist families in navigating the challenging process of saying goodbye to their loved ones, without the pressures often associated with traditional funeral homes. Our team is available 24/7 to provide support and guidance, ensuring every farewell is meaningful and reflects the unique life of the individual.

📋 Description

• Manage approximately 100 concurrent cases from contract signature through final resolution • Act as the primary point of contact through continuous inbound and outbound calls and texts • Guide families through the full service lifecycle with empathy, clarity, and professionalism • Coordinate transportation, documentation, cremation scheduling, and return of ashes • Partner with internal teams and vendors to keep cases moving • Maintain meticulous and accurate documentation across all systems • Navigate HubSpot, Aircall, Slack, GSuite, and internal case management systems to build context and triage workflows • Collaborate with teammates on coverage, escalations, and urgent case needs • Ensure smooth case handoffs and anticipate downstream impacts

🎯 Requirements

• 2+ years owning a caseload or book of accounts end-to-end in case management, patient or client coordination, claims handling, operations, or similar • Strong written and spoken English • Ability to manage 100+ cases simultaneously while maintaining meticulous records and documentation • Clear, calm communication and comfort managing most workday communications by phone and text • High accountability, proactive ownership, client-experience focus, and creative problem-solving • Tech-savvy and highly organized; able to work across multiple systems and triage priorities • Energized by Meadow’s mission • Home setup that supports the work • Reliable setup and ability to work Monday–Friday during US Pacific Time business hours long-term • Full-time availability for an 8-hour consistent schedule • Ability to work with HubSpot, Aircall, Slack, GSuite, and internal case management systems

🏖️ Benefits

• Base pay benchmarked globally • Top performers consistently earn the full bonuses • PTO • 10 paid holidays • Paid training • Fully remote work • Training and growth opportunities • Honest feedback • No burnout culture • Same 1:1s, check-ins, and career paths as the U.S. team • Same expectations and opportunities as the U.S. team