Bilingual Customer Service Representative – Federal

November 1

Apply Now

Receive Emails with Similar Jobs

Medavie

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Community Health • Wellness

Medavie is a national health solutions partner dedicated to improving the wellbeing of all Canadians. It integrates benefits management, healthcare delivery, and advanced health solutions, aiming to transform healthcare in Canada with innovative approaches. Medavie also focuses on community health through its foundation, promoting initiatives for accessible and equitable healthcare services.

5001 - 10000 employees

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Provide support and service to our providers and members • Ensure highest level of customer service possible for inquiries • Effectively problem solve and contribute positively to a team environment

🎯 Requirements

• The ability to work varying shifts between 7am - 10pm Monday to Friday • You like helping people – this is non-negotiable • You are a good communicator – through email and phone, you are clear, concise and friendly • Whatever it takes attitude, you like a new challenge every day • You have training and education and/or relevant working experience in customer service or health and at least a high school diploma • Ensure you are able to concentrate, have high attention to detail and sit while using a computer and on a head-set for prolonged periods of time • Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment • Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously while ensuring you continue to support the caller at the same time • You can handle the good and challenging calls • You are good at problem-solving master, you understand the callers needs and learn quickly how to get the best results in any environment • Must be fluently Bilingual (English and French) both written and verbal in-order to provide services to our customers and communicate with internal stakeholders in both official languages. • Security Clearance: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B).

🏖️ Benefits

• Comprehensive health and dental plan that is 100% employer paid effective on your first day • Extensive virtual paid training program • Opportunities for career development and advancement • Emphasis on work life balance, providing wellness benefits, health resources and fitness center discounts • Short-Term Incentive Program