Medefy Health
SaaS • B2C • eCommerce
Medefy Health is a link-in-bio and social media management SaaS platform that helps creators, influencers, small businesses, and brands consolidate and share their content across social channels. It provides tools for creating a customizable landing link (and QR codes), scheduling and auto-posting, AI-powered content and caption generation, audience management and email integrations, monetization features (shops, digital products, affiliate/sponsored links), and analytics to track clicks, engagement, and revenue.
Director of Customer Success – Implementation
Job not on LinkedIn
October 24
Medefy Health
SaaS • B2C • eCommerce
Medefy Health is a link-in-bio and social media management SaaS platform that helps creators, influencers, small businesses, and brands consolidate and share their content across social channels. It provides tools for creating a customizable landing link (and QR codes), scheduling and auto-posting, AI-powered content and caption generation, audience management and email integrations, monetization features (shops, digital products, affiliate/sponsored links), and analytics to track clicks, engagement, and revenue.
📋 Description
• Develop a direct relationship with customers and solve their long-term needs • Manage the Implementation and Customer Success teams • Act as company advocate with the customers • Oversee all facets of implementation • Help customers find out about new features that could benefit them • Communicate with customers the quickest path to achieving their ROI or goals • Sustain and increase customer retention by creating loyal, long-term customers • Track all contract expiration and renewal dates • Oversee and maintain the customer success platform
🎯 Requirements
• Bachelor’s degree in Business, Business Administration, or related field preferred • At least 5 years of customer success experience required • Proven track record of managing teams, establishing systems, and meeting/exceeding goals • Ability to communicate, present, and influence effectively at all levels of an organization • Exceptional customer service skills • Excellent written and verbal communication skills • Strong supervisory and leadership skills • Excellent organizational skills and attention to detail • Experience with CRM and project management software • Proficiency in Microsoft Office Suite (specifically Excel and PowerPoint) • Technical aptitude • Ability to travel, as needed
🏖️ Benefits
• Competitive compensation • Health insurance • Paid time off • Remote work options
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