IT Support Engineer

🔥 2 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Media Plan GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

📣 Marketing

📱 Media

Marketing • Media

Media Plan GmbH is a German full-service media agency that develops highly individualized media strategies and multichannel advertising solutions for brands. The company combines data intelligence and human expertise to plan, buy and optimize campaigns across TV/Connected TV/streaming, (digital) out-of-home, audio (radio/podcasts/streaming), social media and influencer formats, print, and cinema. Media Plan also creates bespoke campaign formats, offers tracking and reporting (e. g. , Power BI reporting), and provides end-to-end services from analysis and planning to buying, optimization and scaling for clients such as Weleda, HelloFresh and others.

📋 Description

• Diagnose and resolve advanced hardware, software, network, and connectivity issues for end users • Respond to and manage incidents and service requests through the ticketing system, meeting required SLAs • Provide both frontline and escalated technical support, handling the full range of incidents and service requests from initial intake through resolution • Install, configure, and troubleshoot software applications and endpoint management tools • Document solutions, create knowledge base articles, and maintain standard operating procedures • Maintain employee IT profiles and ensure each user’s computer remains compliant with company IT and security policies • Identify recurring issues and recommend process or system improvements • Own IT asset management across the equipment lifecycle, including tracking, assignment, inventory accuracy, and retirement of hardware and software.

🎯 Requirements

• Experience in an IT Engineer/Technician role with exposure to AV environments. • Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.). • Ability to communicate clearly and effectively at all levels in the organisation and to different levels of technical ability. • Proven ability to work and deliver effectively within defined measures of success. • An analytical and pragmatic problem-solving focus. • Recognised professional IT or AV qualifications (e.g., Crestron, Extron, Q-SYS, Biamp Tesira, Shure certifications). • Helpdesk experience (Freshdesk, Service Now etc) • Experience with the O365 suite of applications and tools. • Experience of WAN technologies such as MPLS and site-to-site VPN. • Experience of SD-WAN, internet breakout, and web-filtering technologies.

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Paid Time Off (Vacation, Sick & Public Holidays) • Training & Development • Work From Home • Wellness Resources