Associate Director – Financial Services

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🕒 April 29

🏄 California – Remote

🏄 California – Remote

💵 $80k - $95k / year

⏰ Full Time

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

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Academy of Art University School of Game Development

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51 - 200 employees

The School of Game Development provides students with the array of skills required in this exciting industry. Whether pursuing a career as a game designer, game programmer, 3D modeler, concept artist, or UI/UX designer, you will get hands-on experience creating a professional-quality art and game design or programming portfolio, as well as opportunities to collaborate with other students to produce fun and memorable video games.

📋 Description

• Lead and manage the Student Financial Services team, including hiring, coaching, and performance management • Oversee all aspects of student financial support, including Financial Aid, Veteran Affairs, alternative loans, international payments, and cash payments • Build and track meaningful production, quality, and customer service metrics to drive team success • Partner closely with Admissions to support incoming students and ensure a smooth onboarding experience • Collaborate with Student Services to meet the ongoing needs of continuing students • Work cross-functionally with IT to enhance systems and improve team efficiency • Contribute to the Student Services Committee to align financial services with the academic mission • Foster strong collaboration across departments to create a cohesive, student-centered experience • Develop and monitor KPIs to ensure timely, accurate communication with prospective and current students • Partner with CMD to maintain high-quality service standards

🎯 Requirements

• A strong background in Financial Aid or Student Financial Services • Proven leadership skills with the ability to delegate effectively and develop team members • A thoughtful, hands-on management style—you invest time in your leaders and help them grow • Experience building and using metrics to improve performance and service delivery • A collaborative mindset and the ability to work across departments

🏖️ Benefits

• Health insurance • 401k options • Paid vacation based on years of service (15 days' accrual at start) • Paid holidays • Paid sick leave • Commuter benefit program • Opportunity to take one undergraduate course tuition free each semester