Medical Wizard
51 - 200 employees
Founded 1993
☁️ SaaS
🤝 B2B
SaaS • B2B
Medical Wizard is a healthcare practice management software provider that helps Australian private day surgeries, hospitals, and specialist clinics go paperless. It offers a subscription-based, cloud or on-premise platform with features like appointment scheduling, patient portal, multi-procedure billing, e-claims, theatre management, automated scanning, government compliance reporting, and integrations with third-party e-health solutions. The product emphasizes customisability, industry-focused support and training, and includes AI-enabled features to streamline workflows across front-desk to recovery.
Junior Client Liaison Officer
Job not on LinkedIn
🕒 June 26, 2025
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Medical Wizard
51 - 200 employees
Founded 1993
☁️ SaaS
🤝 B2B
SaaS • B2B
Medical Wizard is a healthcare practice management software provider that helps Australian private day surgeries, hospitals, and specialist clinics go paperless. It offers a subscription-based, cloud or on-premise platform with features like appointment scheduling, patient portal, multi-procedure billing, e-claims, theatre management, automated scanning, government compliance reporting, and integrations with third-party e-health solutions. The product emphasizes customisability, industry-focused support and training, and includes AI-enabled features to streamline workflows across front-desk to recovery.
📋 Description
• Act as the main liaison for a defined set of clients. • Develop and nurture long-term customer relationships to drive loyalty and repeat business. • Deeply understand client objectives and guide service delivery to align effectively. • Monitor account health—track KPIs, resolve issues, coordinate renewals, and identify upsell opportunities. • Facilitate regular check-ins and review meetings (virtual and occasional in-person). • Coordinate with internal teams (Technical, Product, Support) to deliver client-focused solutions. • Maintain accurate CRM records and ensure documentation integrity for all ongoing client initiatives.
🎯 Requirements
• 1+ years of experience in a client-facing role such as Customer Success, Client Services, or Relationship Management—ideally in IT, SaaS, or other technology-driven industries. • Excellent verbal and written English communication skills • Strong organisational skills and attention to detail, with the ability to manage multiple client priorities effectively • Proficiency with CRM tools (e.g., Zoho CRM, HubSpot, Salesforce) • Proven ability to handle multiple tasks and follow through on responsibilities with minimal supervision • Self-motivated and proactive, with a strong focus on accuracy, professionalism, and client satisfaction.
🏖️ Benefits
• Company-provided laptop and equipment. • Work on a groundbreaking healthcare software suite tailored for the Australian market. • Collaborate with seasoned professionals in Australian healthcare.
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