MedPOINT Management
501 - 1000 employees
Founded 1988
🏥 Healthcare
⚕️ Healthcare Insurance
Healthcare • Healthcare Insurance
MedPOINT Management is a California-based healthcare management services organization that supports independent practice associations (IPAs), provider networks, hospitals and contracted health plans with clinical quality, care management, administrative operations and technology solutions. For more than 32 years MPM has provided services including provider network operations, case management, utilization management, claims operations, credentialing, HEDIS/STARs quality measurement and analytics (via Cozeva), call center and financial management, and digital provider portals and resource libraries. The company emphasizes data security and compliance (SOC 2 and HITRUST e1 certifications for its EZ-CAP and Provider Web Portals) and focuses on enabling value-based care, quality improvement, and operational support for providers and payers.
Web Portal IT Support, I
Job not on LinkedIn
🔥 3 hours ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
MedPOINT Management
501 - 1000 employees
Founded 1988
🏥 Healthcare
⚕️ Healthcare Insurance
Healthcare • Healthcare Insurance
MedPOINT Management is a California-based healthcare management services organization that supports independent practice associations (IPAs), provider networks, hospitals and contracted health plans with clinical quality, care management, administrative operations and technology solutions. For more than 32 years MPM has provided services including provider network operations, case management, utilization management, claims operations, credentialing, HEDIS/STARs quality measurement and analytics (via Cozeva), call center and financial management, and digital provider portals and resource libraries. The company emphasizes data security and compliance (SOC 2 and HITRUST e1 certifications for its EZ-CAP and Provider Web Portals) and focuses on enabling value-based care, quality improvement, and operational support for providers and payers.
📋 Description
• Provide first-level support for web portal issues, troubleshooting and resolving user inquiries. • Monitor system performance and ensure optimal functionality of web applications. • Assist in the development and implementation of user training materials. • Collaborate with cross-functional teams to enhance portal features and user experience. • Document support processes and create knowledge base articles for common issues. • Participate in regular system updates and maintenance activities. • Respond to user feedback and recommend improvements to the web portal. • Maintain a high level of customer service and professionalism in all interactions.
🎯 Requirements
• Associate's degree in IT, Computer Science, or related field preferred. • 1+ years of experience in IT support or customer service roles. • Strong understanding of web technologies and troubleshooting techniques. • Excellent communication skills, both verbal and written. • Ability to work independently and as part of a team in a fast-paced environment. • Detail-oriented with strong problem-solving abilities. • Familiarity with ticketing systems and IT support tools. • Customer-oriented mindset with a passion for technology.
🏖️ Benefits
• 401(k) • 401(k) matching • Dental insurance • Health insurance • Vision insurance • Wellness resources • Company parties • Employee discounts • Opportunity for advancement • Savings bank • Training & development
Apply NowSimilar Jobs
🕒 Yesterday
IT Specialist supporting internal technology infrastructure at mpathic.ai, ensuring a secure and productive environment for employees. Troubleshooting IT issues and managing user accounts and compliance initiatives.
🕒 2 days ago
Helpdesk Analyst I providing technical support and troubleshooting for service issues. Assisting clients with inquiries, ticket management, and documentation within a remote setting.
🇺🇸 United States – Remote
💵 $26 - $31 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💻 IT Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
🕒 4 days ago
Help Desk Technician I providing crucial 24/7 IT support for CDC staff. Collaborating with team members on IT policies and procedures in a remote role.
🕒 5 days ago
Claim Benefit Specialist processing Medicare claims on the HRP-HealthEdge Platform. Adjudicating claims according to CMS guidelines with a focus on quality outcomes.
🕒 5 days ago
Intake Audit Specialist monitoring and auditing client data in a dynamic law firm environment. Collaborating with attorneys and client services to achieve data integrity.
