Associate Remote Technical Services Specialist – Neuromodulation, Pelvic Health

🔥 2 minutes ago

🇳🇱 Netherlands – Remote

💵 €52.8k - €79.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Associate

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Provide remote technical support by phone and email for Neuromodulation and Pelvic Health operating units • Evaluate device functionality and provide device application advice • Troubleshoot technical issues and initiate required escalations • Provide world-class technical support to customers • Serve as a technical liaison between stakeholders and the strategic operating unit in the USA • Maintain in-depth knowledge of relevant products • Participate in rotating on-call availability between 7 AM and 7 PM • Perform technical activities requiring considerable judgment and potentially own projects • Ensure documentation and system entries are complete • Provide training to internal and external customers • Support clinical and technical product inquiries for Europe, the Middle East, and Africa

🎯 Requirements

• Bachelor’s or master’s degree in biomedical, electrical, or mechanical engineering, or a health-related degree with demonstrated technical skills • Fluency in English and Dutch is required • Fluency in French, Spanish, Italian, or German is an advantage • Strong analytical and problem-solving skills • In-depth experience with medical devices preferred • Understanding of operating room environment and workflows preferred • Experience with ServiceNow or Salesforce preferred • Experience analyzing technical issues and processes for continuous improvement preferred

🏖️ Benefits

• Flexible Benefits Package • Competitive compensation plans • Short-term incentive called the Medtronic Incentive Plan (MIP) • Flexible Work Arrangement

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