CRM Strategist

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🕒 May 20

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Domaine

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

🏢 Enterprise

eCommerce • Technology • Enterprise

Domaine is a global Shopify design and development practice, purpose-built for ambitious and beloved brands. With a focus on emerging to mid-market brands, Domaine provides comprehensive eCommerce solutions leveraging the Shopify ecosystem. They specialize in large-scale migrations to Shopify, building unified commerce solutions, and streamlining commerce operations across all channels. Domaine Studio, a division of the company, brings enterprise-level expertise to emerging brands, offering efficient and high-quality services designed to foster growth. With over 300 Shopify sites launched and $5B+ in total GMV, Domaine positions itself as a key player in the digital commerce and Shopify landscape.

📋 Description

• Develop and execute on a comprehensive lifecycle strategy (email + SMS) to optimize for onsite list growth, activation, retention, revenue and engagement throughout the customer journey • Strategy Roadmap & monthly presentations • Build out and own lifecycle roadmap, including evidence based testing initiatives to ensure performance is always being maximized • Collaborate with designers, specialists and clients, gaining and applying feedback from key stakeholders • Maintain performance and health of email + SMS channels with regard to audience segmentation, content, list hygiene, and deliverability • Complex Klaviyo logic, production & technical support • Reporting & Insights development • Client Happiness Account & Scope Management

🎯 Requirements

• Excellent time management and communication skills • 4+ years of experience in strategic planning, email + SMS marketing, client services, and full cycle campaign management, preferably in an agency setting • eCommerce/ retail lifecycle experience critical, preferably across verticals • Experience maximizing loyalty engagement strategies in email + SMS • Proven track record of exceptional performance in building lifecycle marketing revenue • Proven track record structuring and delivering ongoing testing to continuously improve performance • Mobile App, Mobile Push, Web Push, In-App Messaging experience a plus • Hands on keyboards experience working with a variety of platforms (Klaviyo, Iterable, Braze, Attentive, Postscript, etc.,) a plus. • Experience in structuring and improving marketing CRM tech stacks, including fluency in using leading CRM platforms, using tracking and personalization tools to deliver a great customer experience • Strong analytical skills, with the ability to interpret data and generate actionable insights • Highly creative, with experience devising campaigns that engage, educate, and motivate a target audience • Strong writing experience coupled with a drive to constantly improve your ability to connect with customers through the written word • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams • Self-starter with a strong sense of ownership and the ability to work independently in a fast-paced, dynamic environment

🏖️ Benefits

• Competitive Healthcare with Dental & Vision • Retirement savings plan with employer matching • Competitive PTO policy with paid time off at end of year • Flexible working schedule • Remote-first culture • Home office stipend • Apple gear • Continued education and personal development opportunities