Escalation Engineer

November 7

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

+31 more states

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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Marigold

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B2B • Marketing • SaaS

Marigold is a company that specializes in AI-powered relationship marketing solutions. It offers a variety of products and services designed to help businesses build, maintain, and strengthen customer relationships. Their offerings include email marketing, personalized campaigns, and cross-channel customer engagement tools through platforms like Campaign Monitor, Cheetah Digital, Emma, Sailthru, Selligent, and Vuture. Marigold aims to enhance marketers' capabilities in data management, Real-time personalization, and customer loyalty, servicing industries such as agencies, financial services, higher education, media, and retail. Their goal is to transform marketing efforts into long-standing, meaningful customer relationships that maximize lifetime customer value.

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📋 Description

• Serve as the lead point of contact for technical escalations, collaborating closely with Support and Customer Success teams. • Master the Vuture platform to troubleshoot complex issues and consult with clients on optimal integrations and best practices. • Lead technical calls with clients, ensuring security standards are met and providing expert guidance on configurations. • Partner with the Technical Support Engineer to manage and refine escalation processes and improve team documentation. • Identify and recommend product enhancements, driving continuous improvement in both the platform and customer experience. • Expand your technical expertise through ongoing learning, self-study, and hands-on involvement in complex technical challenges.

🎯 Requirements

• 3–4 years of experience in customer support or a similar technical role • Strong understanding of web development fundamentals, including MVC frameworks, APIs, JavaScript, HTML, and CSS • Solid foundation in database concepts and SQL for troubleshooting and data analysis • Demonstrated skill in researching, troubleshooting, and resolving complex technical issues efficiently • Excellent written communication and attention to detail, with the ability to explain technical concepts clearly • Technically savvy and able to work independently while adapting quickly to new systems and tools

🏖️ Benefits

• Medical/dental/vision insurance • Life/accident/disabilities insurance • Supplemental health benefits • FSA • EAP and pet insurance • Generous time off (Open Time Away) • Paid holidays and a birthday benefit day off • 401k plan with a company match on your contributions • Employee-centric and supportive remote work environment with flexibility • Support for life events including paid parental leave